Business Productivity
Category: Artificial Intelligence
Add voice bots to your existing telephony services to using Amazon Chime SDK
How can I add Amazon Lex voice bots my existing telephony services? Many customers would like to improve the customer contact experience by incorporating voice chatbots. However, customers may not want to disrupt their telephony infrastructure in order to add this capability — for example, they may wish to leverage existing infrastructure, retain telephone numbers, […]
Summarization of call recordings using a Large Language Model with Amazon Chime SDK Call Analytics
The Amazon Chime SDK is a set of composable APIs that enable builders to add communications capabilities to their applications. The call analytics feature of Amazon Chime SDK helps enterprises to record, transcribe and analyze customer conversations. Using the call analytics feature, it is easy to record calls, automatically transcribe conversations and extract insights such […]
Effortlessly Summarize Phone Conversations with Amazon Chime SDK Call Analytics: Step-by-Step Guide
August 2025: For conversational analytics, refer to Amazon Connect Contact Lens with external voice. Introduction The Amazon Chime SDK Call Analytics Real-Time Summarizer is a solution that provides real-time summarization of the phone conversation held through Amazon Chime SDK Voice Connector that leverages the Amazon Chime SDK call analytics to provide real-time summarization of phone […]
Using call metadata to enhance insights provided by Amazon Chime SDK call analytics
August 2025: For conversational analytics, refer to Amazon Connect Contact Lens with external voice. Introduction On 27 Mar 2023, Amazon Chime SDK launched the call analytics feature to help organizations extract real-time insights from voice conversations. This blog explains the steps required to enhance the data lake created for use with Amazon Chime SDK call […]
Label multiple speakers on a call with speaker search
August 2025: For conversational analytics, refer to Amazon Connect Contact Lens with external voice. Use Amazon Chime SDK’s call analytics to label speakers in a conference call Why is it useful to label speakers on conference calls? In many multi-party voice communications use cases, it is important to identify and label the active speakers in […]
Build a scalable file-based noise reduction solution with Amazon Voice Focus AMI
August 2025: This feature is no longer available. For available voice focus options please see Amazon Chime SDK Features. In November 2021, Amazon Chime SDK team launched Amazon Voice Focus AMI for customers to help reduce background noise and improve the quality of their audio content. Amazon Voice Focus is an award-winning, deep-learning noise suppression algorithm used in […]
Background noise suppression on the PSTN using the Amazon Chime SDK
Many people have experienced frustrating background noise on a meeting or phone call. Whether it’s talking to someone who is driving, a customer support agent in a large noisy office, or food being delivered by a courier on a windy night. It can be distracting and unproductive at best. We are excited to announce Amazon […]
Using Amazon Voice Focus AMI to reduce noise in audio
August 2025: This feature is no longer available. For available voice focus options please see Amazon Chime SDK Features. Amazon Chime SDK team has launched Amazon Voice Focus AMI for customers to help reduce noise and improve the quality of their audio content. Amazon Voice Focus is an award-winning, deep-learning noise suppression algorithm used in […]