Tag: Amazon Chime SDK

August 2025: For conversational analytics, refer to Amazon Connect Contact Lens with external voice. Introduction On 27 Mar 2023, Amazon Chime SDK launched the call analytics feature to help organizations extract real-time insights from voice conversations. This blog explains the steps required to enhance the data lake created for use with Amazon Chime SDK call […]

How Jira users’ collaboration is improved by using Amazon Chime SDK Anna Odrynska, Chief Strategy Officer at Alpha Serve This is a guest blog written by Anna Odrynska, Chief Strategy Officer at Alpha Serve. The content and opinions in this post are those of the third-party author and AWS is not responsible for the content […]

August 2025: For conversational analytics, refer to Amazon Connect Contact Lens with external voice. Use Amazon Chime SDK’s call analytics to label speakers in a conference call Why is it useful to label speakers on conference calls? In many multi-party voice communications use cases, it is important to identify and label the active speakers in […]

August 2025: For conversational analytics, refer to Amazon Connect Contact Lens with external voice. Introduction Today, you can use AWS machine learning services to get real-time insights from your calls. Machine learning-generated insights include live transcriptions to remove note-taking requirements, user sentiment and phrase detection to drive in-call guidance, and conversation characteristics such as talk […]

August 2025: This integration is no longer available. For available options please refer to Alexa Smart Properties. For the first time, companies will enable users to place calls from their own Alexa skills, connecting them to existing support flows. With the growth and advancement of voice AI like Amazon Alexa, hundreds of millions of devices support voice-activated commands to […]

This post was co-written with Pramod Amarnath Jingade, Senior Developer and Rasmus Thorup Windfeldt, Solution Manager at Topdanmark Topdanmark is one of Denmark’s largest insurance companies, established in 1899 and today offers a wide range of insurance products for both private individuals, business and agriculture. In this post, we will explore how Topdanmark used the […]

A new Amazon Chime SDK feature, Live Connector, allows builders to connect live streams directly from their apps and websites to streaming platforms, enabling videos to reach millions of viewers through WebRTC. The Amazon Chime SDK is a set of APIs that removes the heavy lifting associated with designing and maintaining a back end media […]

Chime SDK Now Makes it Easier and Faster to Add Live Streaming for Mobile and Web Apps With the rise of Twitch and other real-time video platforms, live streaming has grown significantly in the past five years as a way for organizations to drive higher engagement with viewers, employees, and customers. However, to send real-time […]

Overview This post provides steps to deploy a complete telehealth experience powered by the Amazon Chime SDK, including audio, video, chat messaging, and appointment reminders sent via SMS. The backend is fully serverless and fully customizable. The frontend is a widget that allows you to embed the experience in any webpage with a single embeddable […]

August 2025: This feature is no longer available. For available voice focus options please see Amazon Chime SDK Features. In November 2021, Amazon Chime SDK team launched Amazon Voice Focus AMI for customers to help reduce background noise and improve the quality of their audio content. Amazon Voice Focus is an award-winning, deep-learning noise suppression algorithm used in […]