Business Productivity

Tag: Amazon Chime SDK

Enable skill calling through Alexa devices with new features in the Amazon Chime SDK

For the first time, companies will enable users to place calls from their own Alexa skills, connecting them to existing support flows. With the growth and advancement of voice AI like Amazon Alexa, hundreds of millions of devices support voice-activated commands to take care of simple tasks through Alexa skills. However, today, when an Alexa customer wants to call […]

Topdanmark builds screen sharing tool using AWS Communication Developer Services (CDS)

This post was co-written with Pramod Amarnath Jingade, Senior Developer and Rasmus Thorup Windfeldt, Solution Manager at Topdanmark Topdanmark is one of Denmark’s largest insurance companies, established in 1899 and today offers a wide range of insurance products for both private individuals, business and agriculture. In this post, we will explore how Topdanmark used the […]

How to build a smart interactive voice response (IVR) call routing system

Many businesses operate Interactive Voice Response (IVR) systems that allow callers to use their telephones to interact with various business systems. IVRs work by providing prompts to callers and allowing them to respond using their own voice or via dual-tone multi frequency (DTMF) input on their phones. IVRs are commonly used in automated, self-service use […]

Amazon Chime SDK live connector for live streaming

Amazon Chime SDK launches live connector for streaming

A new Amazon Chime SDK feature, Live Connector, allows builders to connect live streams directly from their apps and websites to streaming platforms, enabling videos to reach millions of viewers through WebRTC. The Amazon Chime SDK is a set of APIs that removes the heavy lifting associated with designing and maintaining a back end media […]

Chime SDK Now Makes it Easier and Faster to Add Live Streaming for Mobile and Web Apps

Chime SDK Now Makes it Easier and Faster to Add Live Streaming for Mobile and Web Apps With the rise of Twitch and other real-time video platforms, live streaming has grown significantly in the past five years as a way for organizations to drive higher engagement with viewers, employees, and customers. However, to send real-time […]

Embed Healthcare Appointment Scheduling Widget with the Amazon Chime SDK

Overview This post provides steps to deploy a complete telehealth experience powered by the Amazon Chime SDK, including audio, video, chat messaging, and appointment reminders sent via SMS. The backend is fully serverless and fully customizable. The frontend is a widget that allows you to embed the experience in any webpage with a single embeddable […]

High-level design of scalable file-based noise reduction solution.

Build a scalable file-based noise reduction solution with Amazon Voice Focus AMI

In November 2021, Amazon Chime SDK team launched Amazon Voice Focus AMI for customers to help reduce background noise and improve the quality of their audio content. Amazon Voice Focus is an award-winning, deep-learning noise suppression algorithm used in Amazon Chime SDK meetings. It is now packaged as an Amazon Linux 2 (AL2) Machine Image (AMI). The Amazon […]

Build presence and typing indicators with Amazon Chime SDK messaging

Amazon Chime SDK is a set of real-time communications components that developers can use to quickly add messaging, audio, video, and screen sharing capabilities to their applications. Amazon Chime SDK messaging helps enable developers to connect communities of users with secure, scalable, and persistent messaging. Using the existing APIs and capabilities of Amazon Chime SDK […]

Voice Focus Overview

Background noise suppression on the PSTN using the Amazon Chime SDK

Many people have experienced frustrating background noise on a meeting or phone call. Whether it’s talking to someone who is driving, a customer support agent in a large noisy office, or food being delivered by a courier on a windy night. It can be distracting and unproductive at best. We are excited to announce Amazon […]