Business Productivity

Tag: Amazon Transcribe Call Analytics

Architecture diagram of Amazon Chime SDK Call Analytics Real-Time Summarizer solution

Effortlessly Summarize Phone Conversations with Amazon Chime SDK Call Analytics: Step-by-Step Guide

August 2025: For conversational analytics, refer to Amazon Connect Contact Lens with external voice. Introduction The Amazon Chime SDK Call Analytics Real-Time Summarizer is a solution that provides real-time summarization of the phone conversation held through Amazon Chime SDK Voice Connector that leverages the Amazon Chime SDK call analytics to provide real-time summarization of phone […]

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Add real-time call analytics to voice calls with hands-on workshop

August 2025: For conversational analytics, refer to Amazon Connect Contact Lens with external voice. Amazon Chime SDK launches hands-on workshop for real-time call analytics You can now learn how to use Amazon Chime SDK real-time call analytics with the Using Amazon Chime Call Analytics Workshop, a recent addition to AWS Workshops, a growing collection of self-paced […]

Architecture diagram for sending formatted metadata to the data lake created by Amazon Chime SDK call analytics

Using call metadata to enhance insights provided by Amazon Chime SDK call analytics

August 2025: For conversational analytics, refer to Amazon Connect Contact Lens with external voice. Introduction On 27 Mar 2023, Amazon Chime SDK launched the call analytics feature to help organizations extract real-time insights from voice conversations. This blog explains the steps required to enhance the data lake created for use with Amazon Chime SDK call […]

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Generating insights from Zoom Meetings with AWS

August 2025: For conversational analytics, refer to Amazon Connect Contact Lens with external voice. Introduction Today, you can use AWS machine learning services to get real-time insights from your calls. Machine learning-generated insights include live transcriptions to remove note-taking requirements, user sentiment and phrase detection to drive in-call guidance, and conversation characteristics such as talk […]

Building an on-demand phone call recording solution with Amazon Chime SDK

August 2025: For conversational analytics, refer to Amazon Connect Contact Lens with external voice. The Amazon Chime SDK Public Switched Telephone Network (PSTN) audio service to make it easier for developers to build customized telephony applications using the agility and operational simplicity of a serverless AWS Lambda function. Starting today, developers can record voice calls […]