Category: Artificial Intelligence

September 8, 2021: Amazon Elasticsearch Service has been renamed to Amazon OpenSearch Service. See details. Enterprise customers frequently have repositories with thousands of documents, images and other media. While these contain valuable information for users, it’s often hard to index and search this content. One challenge is interpreting the data intelligently, and another issue is […]

Many businesses operate call centers that record conversations with customers for training or regulatory purposes. These vast collections of audio offer unique opportunities for improving customer service. However, since audio data is mostly unsearchable, it’s usually archived in these systems and never analyzed for insights. Developing machine learning models for accurately understanding and transcribing speech […]

Factories that produce a high volume of inventory must ensure that defective products are not shipped. This is often accomplished with human workers on the assembly line or through computer vision. You can build an application that uses a custom image classification model to detect and report back any defects in a product, then takes […]

In the week before AWS re:Invent 2019 we wrote about a number of service and feature launches leading up to the biggest event of the year for us at AWS. These included new features for AWS Lambda, integrations for AWS Step Functions, and other exciting service and feature launches for related product areas. But this […]

This post is courtesy of Tom Moore, Solutions Architect – AWS With the recent extension of Amazon Pinpoint to allow an outgoing voice channel, customers can now build applications that include voice messaging to their users. Potential use cases include two-factor authentication via voice for your website and automated reminders of upcoming appointments. This blog […]

This post is courtesy of Maxime Thomas, DevOps Partner Solutions Architect – AWS This story begins when I joined AWS at the beginning of the year. I had a hard time during my ramp-up period trying to handle the amount of information coming from all directions. Technical training, meetings, new colleagues, in a worldwide company—the […]

This post courtesy of Giedrius Praspaliauskas, AWS Solutions Architect Even with best IVR systems, customers get frustrated. What if you knew that 10 callers in your Amazon Connect contact flow were likely to say “Agent!” in frustration in the next 30 seconds? Would you like to get to them before that happens? What if your […]