Author: Cody Shive

Retailers have always stubbed their toes on early technology adoption—from scanned product barcodes ringing up at the wrong price, to self-checkout lanes that created more shrink than savings, to ecommerce platforms that oversold products they couldn’t ship. But every time, the retailers who learned to master the technology, instead of abandoning it, were the ones who pulled ahead. AI agents are no different.

In this blog post, we explore the next wave of personalization and what it takes to close that gap—not with more screens, but with a fundamentally different operating model for physical retail. New technology brings one-to-one personalization from ecommerce into the physical store. And you can deploy it today.

Lotte Homeshopping is a major South Korean retailer that was faced with an increasingly complex quality assurance (QA) process. Their fast-paced fashion division struggled with product approvals that required manual coordination across multiple channels. Partner questions went unanswered for too long, while QA agents struggled to keep up with repetitive inquiries. These mounting challenges created […]

Today, your garden variety order management system (OMS) might be slipping behind the times. We’re seeing a seed change in order management, orchestration, and advanced fulfillment. That change is, quite simply, the introduction of artificial intelligence (AI) into all aspects of the order life cycle. With AI participating in the order cycle, real-time inventory updates […]

In today’s retail, consumers have both the infinite shelf of online shopping and the sensory experience of in-store shopping. As such, there is a natural flow that consumers can follow from one to the other creating an endless wardrobe of possibilities. That flow typically starts online and continues in-store. However, when those consumers visit a […]

Modernizing retail demand planning with SAS Intelligent Planning on AWS About 100 years ago, a retailer with over 10,000 locations across the United States had a problem. How could they balance the need for goods with available stock for each store in their chain, forecast the need for replenishment, and coordinate logistics to ensure each […]

The Fresh Market is a specialty food retailer for those looking to discover the best in restaurant-quality meals, hand-picked organic produce, premium baked goods, fresh-cut flowers, custom-cut meats, and carefully curated offerings for holidays and special occasions. The Fresh Market offers an intimate and personalized shopping experience for guests. In addition to an exceptional in-store […]

Would you be inclined to trust an artificial intelligence (AI) that is designed to act and communicate in human-like ways? Turns out, as AI systems become more advanced and human-like, people are having a tougher time differentiating between authentic human behavior and that manufactured by a machine. When done wrong, it could create distrust in […]

Bots. The internet is crawling with them, literally. Bots, short for robots, are software programs that can impersonate human interactions. While bots can be used for helpful activities (think about how chatbots have changed the way we interact with product support) they can have a much more sinister side. Bots are relentless, and they pose […]

Since 1954, Danone Indonesia, a subsidiary of Danone (one of the largest food and beverage producers in the world) has been committed to sustainable and equitable nutrition. Their mission is simple: to provide health through food to as many people as possible. Danone Indonesia produces several varieties of mineral water such as AQUA, Mizone, and […]