AWS for Industries
Author: Massimo Morin
Massimo Morin brings 20+ years of experience in the airline and hospitality industry as a developer, analyst, product designer, and business development. His core expertise is in airline pricing, distribution, revenue management, and ecommerce. Based in Boston, MA, he is now responsible for AWS engagements globally in the travel/airlines space for AWS. He graduated in Software Engineering from the University of Venice and acquired a MS of Transportation / Airline Business and Management from MIT. He is Italian by birth with a passion for cooking and has traveled the world extensively.
The future of revenue management: An interview with Ben Vinod, revenue management author and expert
We frequently ask travel and hospitality companies, including airlines, hotels, travel sellers, ground transportation companies, and more, “What is your focus now that demand for travel is returning?” Invariably, they answer, “Improve our pricing strategy and sales, and enhance our revenue management (RM) capabilities.” We decided to dive deep into these topics and put together […]
Capa Airline Leaders’ Summit—an AWS Look at How Digital Transformation Is Reinventing the Customer Experience
I recently attended the CAPA Airline Leaders’ Summit – Airlines in Transition in Manchester, United Kingdom. As noted in my previous blog, I was thrilled to engage with my peers in person again and share my thoughts on how airlines are using digital transformation to prepare for the future and to optimize core operations. In […]
CAPA Airline Leaders’ Summit – an AWS Look at How Digital Transformation is Helping Airlines
At the beginning of April, I headed to Manchester, United Kingdom, to attend the CAPA Airline Leaders’ Summit – Airlines in Transition. This was the first in-person event I had participated in for 2 years, and it did not disappoint. The conversation was about strategic topics and key megatrends, including decarbonization, point-to-point travel, business travel, […]
The TravelScrum Travel Data Exchange
Time to start the streamlining data exchange process – we can help make it a reality Up until 2019, the travel and hospitality industry experienced unprecedented growth. Airlines carried over 4.5B passengers (IATA), as well as the U.S. hotel industry registered record breaking performance and record profit margin. Digital transformation was in full swing. Moreover, […]
How Technology Is Helping People Resume International Travel
In May of this year, I was visiting family in Venice, Italy. I wanted to go to Amsterdam in the Netherlands for a long weekend to see my friend Carlo. I purchased a ticket on a nonstop flight for €175 and left with just my backpack and Mac. It was a good deal and was […]
Meet the Modern Contact Center for Travel and Hospitality
Now more than ever, travel and hospitality companies want a reliable, agile, and flexible contact center solution that provides exceptional customer service and reduces costs. Built on the same technology that powers customer service for Amazon.com, Amazon Connect is the backbone of the Modern Contact Center for Travel and Hospitality. This AWS Service, Amazon Connect, […]
OpenJaw and AWS help ANA prepare for take off
This post is authored by Brian Lewis, CTO of OpenJaw Technologies. — OpenJaw was founded in 2002, after which we followed what could be considered a traditional trajectory for any early 2000s travel tech solution provider. It developed software and secured customers who then ran those solutions in data centres managed by themselves or their […]
Executive Conversations: Building Resiliency with Bonny Simi, President, JetBlue Technology Ventures
Bonny Simi, President of JetBlue Technology Ventures joins Massimo Morin, Head of Travel and Hospitality Solutions at Amazon Web Services (AWS), for a broad-ranging discussion about the recent disruption faced by travel and hospitality companies – and her company’s response to that disruption. JetBlue Technolgoy Ventures is the venture capital arm of JetBlue Airways. Their […]
Executive Conversations: Building Resiliency with Marco Corradino, Chief Executive Officer, lm Group
Marco Corradino, Chief Executive Officer of lm Group including lastminute.com, joins Massimo Morin, Head of Travel and Hospitality Solutions at AWS, for a broad-ranging discussion about the recent disruption faced by travel and hospitality companies – and his company’s response to that disruption. lm group is a publicly traded multinational Group, among the worldwide leaders in […]
Executive Conversations: Building Resiliency with Alexandre de Juniac, Director General and CEO, International Air Transport Association (IATA)
Alexandre de Juniac, Director General and CEO, International Air Transport Association (IATA), joins Massimo Morin, Head of Travel and Hospitality Solutions at Amazon Web Services (AWS), for a broad-ranging discussion about the recent disruption faced by travel and hospitality companies – and his company’s response to that disruption. IATA is the trade association for the […]