Category: Power & Utilities

The Power & Utilities industry has reached an inflection point in digitization as early adopters give way to early majority growth. Our utility customers have shared four trends that have accelerated their digitization plans enabled by cloud technology and services. Sustainability is imperative Utility stakeholders including regulators, customers, and investors are pressuring utilities to declare […]

From Utility Dive’s 2020 State of the Electric Utility Survey, it’s clear that the transition to clean energy continues to be the biggest driver of sector transformation. Of the 566 utility executives and professionals surveyed around the world, 46 percent said sustainability, integration of renewable energy, and environmental concerns were most important to their business. […]

Utility executives share common benchmark success metrics when reporting to stakeholders including customers, regulators, elected officials, and investors. Regulated investor-owned utilities focus on long-term metrics such regulated rates of return (ROR) and service reliability benchmarks such as Customer Average Interruption Duration Index (CAIDI). Energy retail executives focus closely on customer satisfaction (CSAT) scores and customer […]

Executives within utilities and energy providers of all types and sizes have multiple ongoing needs to forecast energy usage. For example, as chief customer officer, your teams can use energy forecasts at the household level to proactively engage homeowners with high bill alerts and predict pre-pay or month-end energy charges. As the head of energy […]

When we jointly assumed responsibility at lekker in 2013, the company was deep in the red. We strategically realigned lekker to prioritize “working backwards” from our customers’ needs and this resulted in a business turnaround. Since then, customer retention has played a major role in lekker’s sustainable profitability.  While customers come to lekker because of […]

As power and utility customers are experiencing digital transformation, they are looking to the cloud for ways to enhance support of their business and customers. Our customers want to know more about security and resiliency using cloud and they are sensitive to their compliance obligations including those around North American Electric Reliability Corporation (NERC) Critical […]

Meet the AWS Power & Utilities team in San Antonio from January 28th-30th at DistribuTECH, the utility industry’s leading annual transmission and distribution event drawing over 14,000 attendees from over 80 countries. With the emergence of renewable sources and the digitization, decentralization, and consumerization of energy, AWS provides the tools for power and utility companies […]