AWS for Industries

Tag: customer engagement

AWS at National Retail Federation (NRF) 2024: Retail’s Big Show Preview

AWS at National Retail Federation (NRF) 2024: Retail’s Big Show Preview

Retail’s “Big Show” is back and it’s bigger than ever. After the fun we had in 2023 accelerating innovation in retail, we couldn’t be more delighted to return to the Javits Center for another year of informative sessions and meaningful connections. Join us at NRF 2024 at Amazon Web Services (AWS) booth 6020 to experience […]

Geo-based real time marketing for Financial Services on AWS

Financial Services Institutions (FSIs) are looking for opportunities to exploit interoperability across a collaborative ecosystem to boost transactions through their channels, partners’ channels, and payment methods. From this post: “Forrester asserts that aggregators and intermediaries that create value across industries will become important agents in a diverse collaborative ecosystem. However, not all organizations have the […]

Streamline Medical Contact Center Interactions with AI

Streamline Medical Contact Center Interactions with AI

Across the board, healthcare providers are struggling to serve patients within the funds available to them. Remote healthcare, along with AI powered automation of doctors’ non-value adding activities (such as repetitive conversations), will allow doctors to have more time for patients and enable healthcare providers to reduce their costs. Why automate Medical Contact Centers? According […]

Introducing the new AWS Marketplace Retail Solutions Hub: Advance innovation and create exceptional customer experiences with retail solutions in AWS Marketplace

Retail leaders worldwide, like Best Buy, Petco, Neiman Marcus, Sainsbury’s, Instacart, and Zalando, are accelerating innovation and digital transformation by leveraging cloud retail solutions, software, and tools to harness insights from data at scale. From unparalleled personalized recommendations to AI-driven supply chain planning and inventory optimization, AWS helps brands drive faster market differentiation and growth. […]

2022 Omnichannel Leadership Report

Driving Digital Transformation and Customer Engagement: The 2022 Omnichannel Leadership Report

The last two years have been marked by an unprecedented sea change in retail. Brands of all sizes and industries were forced to implement critical omnichannel capabilities, from safe store pickup to contactless payment. When many of these stores reopened, though, they took a step back as quickly as they had taken two steps forward. […]

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What’s New in Retail from re:Invent 2021

It’s been two years since AWS hosted an in person re:Invent conference. Although everyone had masks on, the excitement was palpable. I had a great time meeting with customers in a face-to-face setting again with dinners and parties. It was really fun. And with so much news coming out of the event, I’m sure it […]

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Why Retailers Need a CDP to Power Their Customer 360 Strategy

With so many options to browse and discover products, consumers don’t shop linearly. Instead, they use many different, disparate channels along their shopping journey to discover and research products—from social media and websites, to email campaigns and targeted ads, as well as actually shopping in a brick-and-mortar store. Unfortunately, this disjointed approach obscures the shopper’s […]

Multichannel customer engagement for financial services on AWS

Financial services organizations are facing challenges around loyalty, persistent churn, fragmented attention, and driving organic growth. There are external factors contributing to these challenges, such as the widespread adoption of mobile services, new digital native market entrants, adapting to generational shifts, and critical industry requirements around compliance and regulations that makes cumbersome to provide innovation […]

Dealing with disruption: How financial institutions are using cloud technology to respond to COVID-19 and reshape the industry

“Disruption.” It’s a word that we hear often in the Financial Services industry, typically when we describe innovations that create new markets or value networks that could potentially displace established norms, market leaders, or products. The unprecedented health challenge that the world is confronting today has brought a different type of disruption to the global […]

Personalizing loyalty programs for engagement in the travel and hospitality industry

The average American today participates in 14.8 different loyalty programs, and odds are you’ve participated in one, too. Some of the larger travel and hospitality loyalty programs include Alaska Airlines Mileage Plan, Hilton Honors, and Domino’s Piece of the Pie. Programs like these are popular because they work. Loyalty members generate on average 12% to […]