AWS for Industries

Tag: power and utilities

How utility executives elevate the customer experience with Amazon Connect

Utility executives share common benchmark success metrics when reporting to stakeholders including customers, regulators, elected officials, and investors. Regulated investor-owned utilities focus on long-term metrics such regulated rates of return (ROR) and service reliability benchmarks such as Customer Average Interruption Duration Index (CAIDI). Energy retail executives focus closely on customer satisfaction (CSAT) scores and customer […]

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How lekker Energie improves customer service productivity and accessibility with Amazon Connect

When we jointly assumed responsibility at lekker in 2013, the company was deep in the red. We strategically realigned lekker to prioritize “working backwards” from our customers’ needs and this resulted in a business turnaround. Since then, customer retention has played a major role in lekker’s sustainable profitability.  While customers come to lekker because of […]

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New guide: Understanding NERC CIP compliance for power and utilities

As power and utility customers are experiencing digital transformation, they are looking to the cloud for ways to enhance support of their business and customers. Our customers want to know more about security and resiliency using cloud and they are sensitive to their compliance obligations including those around North American Electric Reliability Corporation (NERC) Critical […]

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