Tag: power and utilities

Blog contributed by Mayank Sharma, Chief Data Officer at Vyntelligence. Humans have a vital relationship with water – it is essential for life, it nourishes and delights us, and it has been and continues to be revered as a fundamental element of nature. In fact, our thirst response mechanism is based on a highly sensitive […]

As part of the goal to reach net-zero carbon emissions by 2040, Amazon is on a path to powering its operations with 100 percent renewable energy by 2025—five years ahead of the original target of 2030. In June 2021, Amazon became the world’s largest corporate purchaser of renewable energy, reaching 65 percent renewable energy across […]

The global energy and utilities industry is often viewed as a monolithic system, but it is very important to understand that the systems in each region, nation, and state have their own underlying characteristics. Around the world, there are 57 overseas territories and dependencies and 193 nation-states. Between each of these are numerous electric systems […]

Utility executives share common benchmark success metrics when reporting to stakeholders including customers, regulators, elected officials, and investors. Regulated investor-owned utilities focus on long-term metrics such regulated rates of return (ROR) and service reliability benchmarks such as Customer Average Interruption Duration Index (CAIDI). Energy retail executives focus closely on customer satisfaction (CSAT) scores and customer […]

When we jointly assumed responsibility at lekker in 2013, the company was deep in the red. We strategically realigned lekker to prioritize “working backwards” from our customers’ needs and this resulted in a business turnaround. Since then, customer retention has played a major role in lekker’s sustainable profitability.  While customers come to lekker because of […]

As power and utility customers are experiencing digital transformation, they are looking to the cloud for ways to enhance support of their business and customers. Our customers want to know more about security and resiliency using cloud and they are sensitive to their compliance obligations including those around North American Electric Reliability Corporation (NERC) Critical […]