Artificial Intelligence
Author: Joe Morotti
Expedite your Genesys Cloud Amazon Lex bot design with the Amazon Lex automated chatbot designer
The rise of artificial intelligence (AI) has created opportunities to improve the customer experience in the contact center space. Machine learning (ML) technologies continually improve and power the contact center customer experience by providing solutions for capabilities like self-service bots, live call analytics, and post-call analytics. Self-service bots integrated with your call center can help […]
Redact sensitive data from streaming data in near-real time using Amazon Comprehend and Amazon Kinesis Data Firehose
August 30, 2023: Amazon Kinesis Data Analytics has been renamed to Amazon Managed Service for Apache Flink. Read the announcement in the AWS News Blog and learn more. February 9, 2024: Amazon Kinesis Data Firehose has been renamed to Amazon Data Firehose. Read the AWS What’s New post to learn more. Near-real-time delivery of data […]