AWS Machine Learning Blog
Tag: Amazon Connect
Achieve multi-Region resiliency for your conversational AI chatbots with Amazon Lex
Global Resiliency is a new Amazon Lex capability that enables near real-time replication of your Amazon Lex V2 bots in a second AWS Region. When you activate this feature, all resources, versions, and aliases associated after activation will be synchronized across the chosen Regions. With Global Resiliency, the replicated bot resources and aliases in the […]
Deploy generative AI agents in your contact center for voice and chat using Amazon Connect, Amazon Lex, and Amazon Bedrock Knowledge Bases
In this post, we show you how DoorDash built a generative AI agent using Amazon Connect, Amazon Lex, and Amazon Bedrock Knowledge Bases to provide a low-latency, self-service experience for their delivery workers.
Amazon Lex Now Supports Telephony Audio (8 kHz) for Increased Speech Recognition Accuracy
To increase the accuracy of speech recognition for conversations over the phone, Amazon Lex now supports telephony audio (8 kHz). You can now employ the same deep learning technology as Amazon Alexa to converse with your applications and fulfill the most common requests. Amazon Lex maintains context and dynamically manages the dialogue, adjusting responses based […]