Tag: Amazon Lex

Anyone who has tried building a bot to support interactions knows that managing the conversation flow can be tricky. Real users (people who obviously haven’t rehearsed your script) can digress in the middle of a conversation. They could ask a question related to the current topic or take the conversation in an entirely new direction. […]

Businesses use the Twilio platform to build new ways to communicate with their customers: whether it’s fully automating a restaurant’s food orders with a conversational Interactive Voice Response (IVR) or building a next generation advanced contact center. With the launch of Media Streams, Twilio is opening up their Voice platform by providing businesses access to […]

Users today don’t expect to be tied to a desktop computer. They want to interact with systems on the go, in a variety of ways that are convenient to them. This means that people often turn to mobile devices and interact with applications and systems while multi-tasking. Users might not even touch their mobile device while operating the apps they use, particularly when they are in a vehicle, or when they are actively engaged in another activity. In home environments, this “hands-free” capability is facilitated by voice activation systems.

Business users now aspire to the same experience in a business environment. They want to operate the applications and systems that they use in their daily work tasks using voice control, just like they do at home. Imagine how much simpler daily work tasks would be. However, adding voice controls to systems has not been easy. Voice integration can be a very involved project, even for skilled developers. Moreover, today’s business users want to solve their own tactical and strategic business problems by building “low code/no code” apps. Plus, business users want these apps to follow the same end-user requirements we mentioned earlier: They need to be able to be used on the go anywhere, anytime, hands-free.

September 2022: Post was reviewed for accuracy. September 2021: Post was updated with introduction of Transfer to Amazon Connect live chat – See New features You’ve built a very cool chatbot using Amazon Lex. You’ve tested it using the Amazon Lex console. Now you’re ready to deploy it on your website. Although you could build […]

This is a guest post by AWS Community Hero Cyrus Wong. Our institution (IVE) here in Hong Kong has begun experimenting with Amazon Lex in teaching, research, and healthcare. We have many non-technical employees, such as English teachers in IVE and therapists from IVE Childcare, Elderly and Community Services Discipline, who don’t have the technical […]

This is a guest post by Roland Schemers, CTO of Astro Technology, Inc. Astro, in their own words, “creates modern email apps for Mac, iOS and Android, powered by artificial intelligence, built for people and teams. With Astrobot Voice, an in-app email voice assistant, you can now read, manage, and reply to emails without leaving Astro’s […]

In this post, we show how you can embed Amazon Lex into custom hardware using widely available components. We demonstrate how you can build a simple voice-based AI kit and connect it to Amazon Lex. We’ll use a Raspberry Pi and a few off-the-shelf components totaling less than $60. By the end of this blog […]

Building your chatbot in the Amazon Lex console takes just a few steps, and testing your bot is just as easy. We’ve made enhancements to the Test window of the Amazon Lex console which now provides you more details during testing and enables easier bot troubleshooting. Once you’ve built a bot to test, the Test […]

You can now export your Amazon Lex chatbot schema into the Alexa Skills Kit to simplify the process of creating an Alexa skill. Amazon Lex now provides the ability to export your Amazon Lex chatbot definition as a JSON file that can be added to the Alexa Skills Kit (ASK). Once you add the bot schema file […]

Amazon Lex is now integrated with AWS CloudTrail, a service that enables you to log, continuously monitor, and retain events related to API calls across your AWS infrastructure, to provide a history of API calls for your account. Amazon Lex API calls are captured from the Amazon Lex console or from your API operations using […]