AWS Machine Learning Blog

Tag: Amazon Lex

No code chatbots: TIBCO uses Amazon Lex to put chat interfaces into the hands of business users

Users today don’t expect to be tied to a desktop computer. They want to interact with systems on the go, in a variety of ways that are convenient to them. This means that people often turn to mobile devices and interact with applications and systems while multi-tasking. Users might not even touch their mobile device while operating the apps they use, particularly when they are in a vehicle, or when they are actively engaged in another activity. In home environments, this “hands-free” capability is facilitated by voice activation systems.

Business users now aspire to the same experience in a business environment. They want to operate the applications and systems that they use in their daily work tasks using voice control, just like they do at home. Imagine how much simpler daily work tasks would be. However, adding voice controls to systems has not been easy. Voice integration can be a very involved project, even for skilled developers. Moreover, today’s business users want to solve their own tactical and strategic business problems by building “low code/no code” apps. Plus, business users want these apps to follow the same end-user requirements we mentioned earlier: They need to be able to be used on the go anywhere, anytime, hands-free.

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Deploy a Web UI for Your Chatbot 

You’ve built a very cool chatbot using Amazon Lex. You’ve tested it using the Amazon Lex console. Now you’re ready to deploy it on your website. Although you could build your own bot user interface (UI), that seems like a lot to take on. You’d need to handle support for different devices and browsers, authentication, […]

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Build an Amazon Lex Chatbot with Microsoft Excel

This is a guest post by AWS Community Hero Cyrus Wong. Our institution (IVE) here in Hong Kong has begun experimenting with Amazon Lex in teaching, research, and healthcare. We have many non-technical employees, such as English teachers in IVE and therapists from IVE Childcare, Elderly and Community Services Discipline, who don’t have the technical […]

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How Astro Built Astrobot Voice, a Chatbot for Email

This is a guest post by Roland Schemers, CTO of Astro Technology, Inc. Astro, in their own words, “creates modern email apps for Mac, iOS and Android, powered by artificial intelligence, built for people and teams. With Astrobot Voice, an in-app email voice assistant, you can now read, manage, and reply to emails without leaving Astro’s […]

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Create a Question and Answer Bot with Amazon Lex and Amazon Alexa

Your users have questions and you have answers, but you need a better way for your users to ask their questions and get the right answers. They often call your help desk, or post to your support forum, but over time this adds stress and cost to your organization. Could a chat bot add value for your customers? Interestingly, a recent poll shows that 44% of people would rather talk to a chat bot than to a human! In this post we provide a sample solution, called QnABot (pronounced “Q and A Bot”). The QnABot uses Amazon Lex and Amazon Alexa to provide a conversational interface for your “Questions and Answers.” This allows your users to ask their questions and get quick and relevant answers.

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Enhancements to the Amazon Lex Console Let You Test Your Bot for Better Troubleshooting

Building your chatbot in the Amazon Lex console takes just a few steps, and testing your bot is just as easy. We’ve made enhancements to the Test window of the Amazon Lex console which now provides you more details during testing and enables easier bot troubleshooting. Once you’ve built a bot to test, the Test […]

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AWS CloudTrail Integration is Now Available in Amazon Lex

Amazon Lex is now integrated with AWS CloudTrail, a service that enables you to log, continuously monitor, and retain events related to API calls across your AWS infrastructure, to provide a history of API calls for your account. Amazon Lex API calls are captured from the Amazon Lex console or from your API operations using […]

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Amazon Lex Now Supports Telephony Audio (8 kHz) for Increased Speech Recognition Accuracy

To increase the accuracy of speech recognition for conversations over the phone, Amazon Lex now supports telephony audio (8 kHz). You can now employ the same deep learning technology as Amazon Alexa to converse with your applications and fulfill the most common requests. Amazon Lex maintains context and dynamically manages the dialogue, adjusting responses based […]

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