Category: Government

Artificial Intelligence (AI) is transforming how governments interact with their citizens, turning critical touchpoints into highly personalized, efficient, and positive experiences. Where once contact centers could be a source of frustration to both workers and citizens, today AI-powered solutions deliver natural, intuitive, multilingual experiences that improve efficiency, lower costs and—most importantly—deliver better quality and proactive services.

Working alongside Amazon Web Services (AWS), the City of Tamarac built a multilingual, omnichannel contact center on Amazon Connect that puts residents first, whether they need emergency alerts during a storm, help with a water bill, or quick access to parks and recreation updates. Read this post to learn more

The government of La Rioja—through its Fundación Rioja Salud—is revolutionizing healthcare delivery in Spain by building PASCAL, a comprehensive health data lake. PASCAL leverages AWS cloud infrastructure to enable predictive, participative, preventive, personalized, and precision medicine—the five Ps of modern healthcare.

This post introduces the Cloudwick proprietary data platform Amorphic, highlights the AWS services that power it, and shows how public sector agencies are using it to simplify operations, reduce costs, and improve public service delivery.

This blog post explores how the Alabama Department of Revenue (ALDOR) and the Wisconsin Department of Revenue (Wisconsin DOR) are using AWS applications and services to modernize their contact centers to improve resilience, reduce costs, and scale support for the communities they serve.

AWS and Telos are pleased to announce that Xacta, a leading cyber governance, risk, and compliance (GRC) platform, has achieved Federal Risk and Authorization Management Program (FedRAMP) High authorization—the program’s highest security level. This achievement validates Telos’s partnership with AWS in delivering enterprise-grade security solutions for US public sector organizations and regulated industries, providing the tools needed to efficiently manage security compliance—from initial assessment through continuous monitoring.

While Criminal Justice Information Services (CJIS)-compliant workloads can run in standard US AWS Regions, some Justice and Public Safety (JPS) agencies may choose AWS GovCloud (US) for their sensitive workloads. These organizations can securely access cutting-edge artificial intelligence (AI) models from AWS Standard US Regions through FIPS-validated endpoints ensuring that all data is securely encrypted with FIPS 140-3 encryption as required by CJIS. This access can maintain CJIS compliance through secure cross-partition connectivity.

Modern warfare has evolved into a data-driven domain where success often depends on the ability to collect, process, and act on information faster than adversaries. Whether it’s processing sensor data, coordinating autonomous systems, or enabling tactical communications, the edge has become a critical battlefield where decisions are made in real time.

AWS is excited to share a custom Mission Resilience Lens (MRL) for the AWS Well-Architected Tool, which provides specialized guidance for architecting resilient mission systems.

For US government contractors and subcontractors, navigating the path to Cybersecurity Maturity Model Certification (CMMC) is no small task. The stakes are high, and the requirements are complex. With the Department of Defense (DoD)—also known as the Department of War—phasing CMMC into new and existing contracts, the pressure to get it right keeps growing. That’s why organizations are increasingly looking for efficient, scalable ways to examine their environments to prepare for CMMC assessments without overburdening teams or budgets.