AWS Smart Business Blog

In 2021, the “Great Resignation” became a buzzword in the U.S. news media, referring to several long-term trends that were accelerated by the COVID-19 pandemic. Many workers decided to change jobs for more pay, leave roles that required long commutes, put more emphasis on their life outside of work, or take a well-earned retirement. Additionally, […]

In contact centers, as in life, hindsight is always 20/20. It is not uncommon for a customer service agent to struggle with a frustrated customer on the phone, only for a supervisor to step in and find solutions once the call is over. With 60 percent of customers switching to a different company after a […]

What if business leaders had a way to speed digital innovation within their organizations without in-house technical teams? Business leaders today are struggling with a multitude of issues including hiring skilled employees, retention, and economic headwinds. Now is the time for small and medium businesses (SMBs) to unlock innovation with data analytics, automation, and application […]

Cloud computing has become an essential investment for small and medium businesses (SMBs) modernizing their operations, but knowing how to support it can be its own challenge. Compared to on-premises hardware, the cloud allows businesses to be more flexible in a variety of ways: stronger security, lower costs, and better operational efficiency to name a […]

Security is often top of the mind for small and medium sized business (SMB) leaders as they plan to invest more in cloud computing. They want to be able to identify security events, protect systems and services, and maintain the confidentiality and integrity of data. SMBs are challenged with limited knowledge or information on cost […]

Virtual care is here to stay. According to the Centers for Disease Control, 37 percent of US adults used telemedicine to receive clinical healthcare in 2021 and patients continue to expect convenient, streamlined, and personalized services. Telemedicine presents considerable opportunities for both patients and healthcare companies. Virtual care increases access for patients with limited mobility, […]

New digital business models are providing small and medium-sized businesses (SMBs) unprecedented advantage to reach new customers and expand into newer markets. But there’s one thing that stands in its way—IT security. The right resources are often out of reach – only one in four SMBs say they have the personnel to address IT security. […]

As the 2022 calendar year comes to a close, small and medium businesses (SMBs) such as yours are likely planning ahead for the new year. Whether your financial and operational plans are fully finalized or still being adjusted, there is one line item that doesn’t cost anything: curiosity. Smart businesses recognize how important it is […]

Collecting, cataloging, and updating information from nearly 30,000 global price lists can be a Herculean task. Scalable and highly reliable infrastructure is required to provide 24/7, always available service. But that hasn’t stopped small and medium businesses (SMBs) from building successful e-commerce companies. Wine-Searcher, based in Auckland, New Zealand, offers the world’s largest global wine […]

As the COVID-19 pandemic swept through the globe, a majority of organizations were forced into the world’s largest “work-from-home” experiment. Fast forward to present day and it’s clear that the traditional office environment is gone; the future is hybrid or remote work. A transnational employee survey revealed that nearly eight in 10 workers prefer location […]