Contact centers are at the core of your business, working hard to solve critical issues and improve your customer's experience with every interaction. Amazon Connect is an easy-to-use cloud contact center that helps you deliver superior customer service at a lower cost.
AWS Supply Chain is a cloud-based application that unifies data, provides ML-powered actionable insights, and offers built-in contextual collaboration. AWS Supply Chain can easily connect to your existing enterprise resource planning (ERP) and supply chain management systems, without requiring replatforming, upfront licensing fees, or long-term commitments.
Deploy Amazon’s proprietary technology in your own physical stores and spaces. Just Walk Out technology uses cutting-edge computer vision and deep learning to move shoppers through spaces quickly while providing retailers insights about product selection and purchasing. Amazon One uses custom-built algorithms and hardware to create a person’s unique palm signature so you can securely and quickly verify their identity to simplify a range of tasks, like payment and access.
Developers can leverage a set of SDKs and APIs to embed customer communication services directly into your applications. Enable email, SMS, push notifications, chat, audio, video, and voice over the PSTN communications, all at a fraction of the usual cost and complexity.
Send communications with confidence using the industry’s most secure, end-to-end encrypted, communication technology. With Wickr, security-conscious enterprises and government agencies benefit from advanced security features not available with traditional communications services – across messaging, voice and video calling, file sharing, and collaboration.
Organizations increasingly need options that enable employees to work from any location while remaining secure and productive. We provide a set of pay as you go productivity applications built on AWS to quickly, securely, and cost-effectively enable your team members to check project status, collaborate on content, and communicate in real-time.
AWS Business Application Services
If our legacy contact center was a railroad, Amazon Connect is a rocket ship. It helps us go further, faster in serving customers and living up to our promises.