Your contact center is at the core of your business, working hard to solve critical issues and improve customer experience with every interaction. On your frontline, agents need the right information at the right time to delight customers and solve their issues quickly. Amazon Connect is a cost-effective and easy to use cloud contact center solution that enables personal, omnichannel, AI-powered customer interactions.
Organizations increasingly need options that enable employees to work from any location while remaining secure and productive. We provide a set of pay as you go productivity applications built on AWS to quickly, securely, and cost-effectively enable your team members to check the status of a project, collaborate on content, and communicate in real-time.
Developers can leverage a set of SDKs and APIs to embed customer communication services directly into their applications. Enabling email, SMS, push notifications, chat, audio, video, and voice over the PSTN communications, all at a fraction of the usual cost and complexity.
Create digital marketing initiatives to promote your products and services with basic templates or highly-personalized messages, including special offers, newsletters, and other engaging content. Create targeted groups of customers, and send them campaign-based messages. You can also design multi-step journeys for a complete customer experience with custom channels, email, SMS, or push notifications.
Quickly build apps for managing your team's work without writing code. You can also use templates to build common apps even faster like the Team Task Tracker to easily assign and monitor tasks, or the Inventory Manager to track device inventory, availability, and requests across your team. These apps are enabled for web browsers and mobile devices so your teams can work from anywhere.
Deliver high-quality messaging, screen sharing, audio and video capabilities directly in your own apps to enable your customers to collaborate better in telemedicine apps, retail apps, gaming apps, and more. Eliminate the cost, complexity, and friction of creating and maintaining real-time communication infrastructure and services.
AWS Business Application Services
If our legacy contact center was a railroad, Amazon Connect is a rocket ship. It helps us go further, faster in serving customers and living up to our promises.