Category: Amazon Bedrock

Hapag-Lloyd’s Digital Customer Experience and Engineering team, distributed between Hamburg and Gdańsk, drives digital innovation by developing and maintaining customer-facing web and mobile products. In this post, we walk you through our generative AI–powered feedback analysis solution built using Amazon Bedrock, Elasticsearch, and open-source frameworks like LangChain and LangGraph

We’re announcing OS Level Actions for AgentCore Browser. This new capability unblocks these scenarios by exposing direct OS control through the InvokeBrowser API, so agents can interact with content visible on the screen, not only what’s accessible through the browser’s web layer. By combining full-desktop screenshots with mouse and keyboard control at the OS level, agents can observe native UI, reason about it, and act on it within the same session. This post walks through how OS Level Actions work, what actions are supported, and how to get started.

AI agents in production require secure access to external services. Amazon Bedrock AgentCore Identity, available as a standalone service, secures how your AI agents access external services whether they run on compute platforms like Amazon ECS, Amazon EKS, AWS Lambda, or on-premises. This post implements Authorization Code Grant (3-legged OAuth) on Amazon ECS with secure session binding and scoped tokens.

In this post, you will learn how you can use Amazon Nova Foundation Models in Amazon Bedrock to apply generative AI techniques for both business protection and enhancement. You can identify obvious and disguised attempts at direct contact while gaining valuable insights into customer sentiment and service improvement opportunities.

Generate recommendations from production traces, validate them with batch evaluation and A/B testing, and ship with confidence. AI agents that perform well at launch don’t stay that way. As models evolve, user behavior shifts, and prompts get reused in new contexts they were never designed for. Agent quality quietly degrades. In most teams, the improvement […]

In this post, we take a deeper look at how RLAIF or RL with LLM-as-a-judge works with Amazon Nova models effectively.

In this post, we introduce a systematic framework for LLM migration or upgrade in generative AI production, encompassing essential tools, methodologies, and best practices. The framework facilitates transitions between different LLMs by providing robust protocols for prompt conversion and optimization.

In this post, we show how Sun Finance used Amazon Bedrock, Amazon Textract, and Amazon Rekognition to build an AI-powered identity verification (IDV) pipeline. The solution improved extraction accuracy from 79.7% to 90.8%, cut per-document costs by 91%, and reduced processing time from up to 20 hours to under 5 seconds. You’ll learn how combining specialized OCR with large language model (LLM) structuring outperformed using either tool alone. You’ll also learn how to architect a serverless fraud detection system using vector similarity search.

In this post, you will configure Amazon Bedrock AgentCore Gateway to access private endpoints using Resource Gateway, a managed construct that provisions Elastic Network Interfaces (ENIs) directly inside your Amazon VPC, one per subnet. You will explore two implementation modes (managed and self-managed) and walk through three practical scenarios: connecting to a private Amazon API Gateway endpoint, integrating with a MCP server on Amazon Elastic Kubernetes Service (Amazon EKS), and accessing a private REST API.

This post was co-written with Yash Munsadwala, Adam Hood, Justin Guse, and Hector Hernandez from PwC. Contract analysis often consumes significant time for legal, compliance, and procurement teams, especially when important insights are buried in lengthy, unstructured agreements. As contract volumes grow, finding specific clauses and assessing extracted terms can become increasingly difficult to scale. […]