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Amazon Lex

Get 10,000 text and 5,000 speech requests free for 12 months

Amazon Lex - AI Chat Builder

Add sophisticated, natural language, AI-powered chatbots to new and existing applications.

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Get Started with Amazon Lex

What is Amazon Lex?

Powered by the same technology as Alexa, Amazon Lex is an AI chat builder that allows users to interact with any application using natural language voice or chat. Use Amazon Lex to build and deploy conversational AI interfaces for any application. Integrating AI chat into existing business processes and use cases gives users more flexibility and support to get work done in ways that are natural to your users. AI chat experiences in customer-facing applications enhance customer satisfaction. 

Build and deploy conversational AI interfaces with Amazon Lex

Benefits of Amazon Lex

How text and voice AI chat transforms business processes

80%

IVR Containment rates within the contact center
NAB (National Australian Bank)

65%

Increase in self-service rate
nib Health Insurance

35%

Completely automated end-to-end calls
AMA (Alberta Motor Association)

30%

Reduction in agent call volume
WaFd Bank

Use cases

FAQs