AWS in the UK Public Sector
Driving UK public sector innovation and digital transformation to enhance citizen wellbeing and services.
The Trusted Cloud for the Public Sector
As more and more organisations move to the cloud, the UK public sector is able to leverage emerging technologies. By prioritising innovation, these organisations can provide more cost-effective, accessible citizen services to reach more people and drive positive change nationwide. Supported by the AWS Cloud, the possibilities of digital transformation are growing by the day. With the power of voice, open data, machine learning and much more, public sector organisations can more quickly help improve the lives of citizens.
Amazon Partners with UK Government to Train 7.5 Million Workers in AI Skills by 2030
The UK government has announced a national skills drive to equip those in education and the workforce with essential digital skills.
Amazon is one industry partner that will work with the government to train 7.5 million UK workers – equivalent to 20% of the current workforce - in essential AI skills by 2030.
How to use generative AI to improve inclusivity
Swindon Borough Council used generative AI through Amazon Bedrock to convert complex documents into Easy Read format for residents with learning disabilities. This reduced document production from hours to minutes, drastically cutting costs. The AI solution helps bridge the information gap, making essential information accessible and preventing resident exclusion.
ZNotes helps 6M students prepare for exams using GenAI on AWS Bedrock
ZNotes, founded by Zubair Junjunia, has grown from a WordPress blog into an AWS-powered educational platform serving 6 million students across 190 countries. Using AWS services like Bedrock, the platform provides secure, high-quality revision resources and peer learning, maintaining reliability during peak periods. With 91% of users reporting increased exam confidence and 87% reaching target grades, ZNotes partners with AWS's Equity in Education initiative to expand globally, using AI for content localisation.
Highlights
Explore UK Public Sector Industry Segments
Government
Effective public services rely on reducing costs, innovating faster and scaling with agility — and the cloud presents an opportunity to do just that. Migrating to Amazon Web Services (AWS) can help central, local and devolved government organisations drive digital transformation, innovate faster, turn data into insights, and enable remote work — all to support their core mission of serving citizens better.
Healthcare
Healthcare providers and organisations are transforming the way they work to make better care available to more people. They're doing it with the cloud - using purpose-built solutions that can accelerate innovation, ensure security and compliance, and improve clinical and operational efficiency. See how the AWS Cloud offers a standalone cloud solution for healthcare - or works as part of a multi-cloud strategy.
Education
Education does not start and end in the classroom. It's always available, personalised, and lifelong, with digital technology an inseparable part of the mix. Amazon Web Services (AWS)-powered innovation in schools, colleges and universities is helping them remove legacy systems, improve security and modernise faster. Better student and staff experiences, easier hybrid learning, accelerated research and seamless admissions are just some of the differences you'll make on the AWS Cloud.
Non-Profits
Through cloud innovation, tens of thousands of nonprofits worldwide use AWS to increase their impact and advance their missions. A secure cloud platform with lower operating costs and more agility returns funding and focus to the good causes that define your purpose. Together, AWS and its competency partners can accelerate your mission goals - improving the performance of websites and fundraising platforms, using data to become more effective, propelling research and upgrading social housing.
National Security, Defence & Public Safety
Deliver mission-critical data and application services that empower both defence and public safety organisations to achieve their strategic objectives. AWS's secure infrastructure supports the most sensitive operations globally while enabling innovation through cloud technology. We help frontline staff and security personnel access vital information for incident response, threat management and public protection. Through advanced data collection, analysis and inter-agency collaboration tools, AWS enhances operational effectiveness across national security and public safety domains, enabling His Majesty's Government and justice organisations to better serve and protect communities while addressing both current and emerging security challenges.
Public Sector Innovation Stories
Learn how government, education, nonprofit, justice, public safety and healthcare organisations use AWS to accelerate their missions in the UK.
Solve Your Biggest Challenges
Migrate and Modernise with AWS
Leverage our unmatched experience and proven solutions to drive success at every step of your migration and modernisation journey. From lifting and shifting, to replatforming and refactoring applications, AWS provides the organisational, operational and technical capabilities you need for a successful transformation. And with the deepest set of migration and modernisation services, programmes and specialised partners, you can start quickly realising the business value of AWS.
Transform your business with generative AI
Organisations of all sizes and types are harnessing large language models (LLMs) and foundation models (FMs) to build generative AI applications that deliver new customer and employee experiences. With enterprise-grade security and privacy, access to industry-leading FMs and generative AI-powered applications, AWS makes it easy to build and scale generative AI customised for your data, your use cases and your customers.
Build a strong data foundation
Data is one of the most valuable assets for organisations with volumes and variety growing exponentially. Redefine how you harness data, analytics and AI to make more informed decisions, improve operations and differentiate.
Redefine Citizen Experience with Amazon Connect
Deliver personalised, efficient and proactive experiences across the channels customers prefer. With AI-powered self-service, including Amazon Q in Connect, you can deliver natural, intuitive and multilingual experiences that improve efficiency and lower costs. Amazon Connect also helps you proactively engage customers at scale with relevant information.
Security and Compliance
In an increasingly digitised landscape, ensuring the security and effective management of data is of paramount importance. Where cyber threats loom large, organisations can utilise AWS to deliver capabilities aligned to relevant security accreditation requirements.
Innovate with AWS Partners
Choose from a global community of trusted cloud partners with diverse expertise.
UK Residents Gain Deeper Insights into Commercial Vehicle Safety After DVSA Migrates Data to AWS Cloud-Native Services with BJSS
The Driver and Vehicle Standards Agency (DVSA), an executive agency for the UK Department for Transport, transformed the value of its commercial vehicle data using a modernized AWS infrastructure built with the support of BJSS, an AWS Government Competency Partner. As a result of the cloud-native AWS solution, DVSA data on commercial vehicles will be more easily accessible to members of the public, vehicle operators, and manufacturers. The data will help citizens make better-informed decisions on transport vehicle safety, vehicle fleet management, and vehicle development.
Birmingham City Council is transforming how it interacts with citizens
Birmingham City Council modernized its customer service using AWS Connect, enhancing service delivery for 1.2 million residents. Voice automation has handled over 1 million calls, offering 24/7 access across 25 services. Features include customer verification, automated transactions, and system integration, reducing handling times and improving accessibility. This showcases how cloud technology can transform local government services while maintaining security and citizen satisfaction.
Edinburgh Council Cuts Translation Costs by 90% Using AI with City Trax and Amazon Translate
The City of Edinburgh Council reduced translation costs from as much as £55 per document to just £0.07 after implementing Amazon Translate with the support of AWS Partner City Trax. To meet rising translation costs, the council worked with City Trax to deploy an AI-powered document translation solution on Amazon Web Services (AWS) that ensured UK public sector data compliance. Besides lowering costs, the AWS solution has cut translation delivery times from one week to 24 hours.
University of Sheffield Improves Performance 15x by Migrating to AWS with Help from Perform Partners
Working with AWS Partner Perform Partners, the University of Sheffield successfully migrated its aging student management system to AWS over a single holiday weekend, transforming their IT infrastructure to serve over 36,000 students more effectively. The migration delivered immediate benefits, including 15x faster processing times, automated data updates, and enhanced disaster recovery capabilities, while the ongoing partnership continues to optimize cloud operations and upskill the university's 310-person IT team.
Advice Scales its Contact Center with Amazon Connect and Accenture
Working with AWS Partner Accenture, Citizens Advice successfully migrated its contact center to Amazon Connect, transforming service delivery for millions of UK residents seeking free advice. The migration delivered immediate benefits, including zero unplanned outages, eliminated password reset requests, and enhanced reporting capabilities, while establishing a foundation for AI-powered innovations to better serve over 8,000 advisers across 250 member charities.
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