The AWS Contact Center Navigate enables APN Partners to build expertise around Amazon Connect and its community of AWS services, and implement innovative customer experience solutions. Amazon Connect is a self-service, cloud-based contact center solution that enables organizations to easily deliver better customer service, at a lower cost.

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In Phase 1, two (2) technical individuals must complete the Well-Architected Framework training. Click on the link below to start the trainings. 

microsoft

The Well-Architected Framework enables you to make informed decisions about your architectures in a cloud-native way and understand the impact of design decisions that are made. By using the Well-Architected Framework, you will understand the risks in your architecture and ways to mitigate them. This course is designed to provide a deep dive into the AWS Well-Architected Framework and its 5 pillars. It is broken into 6 modules including an overview of the AWS Well-Architected Framework, as well as the Security, Reliability, Performance Efficiency, Cost Optimization, and Operational Excellence Pillars.

Two (2) technical contacts must complete the AWS Well-Architected Framework Training.

Modules Include: 

  • The AWS Well-Architected Framework
  • The Security Pillar
  • The Reliability Pillar
  • The Performance Efficiency Pillar
  • The Cost Optimization Pillar
  • The Operational Excellence Pillar
Start the Well-Architected Training Now

In Phase 1, two (2) business contacts must complete the business training modules, and five (5) individual contacts must complete the technical training modules to advance to the second phase of the AWS Navigate Program. Click on the links below to start the trainings. 

contactcenter

This course introduces the business benefits of setting up a cloud-based contact center using Amazon Connect. You will learn how to discuss the value proposition of Amazon Connect with your customers and explain the pricing model. The sample adoption process and customer use case discussed in the course will help reinforce the concepts learned. You will also see a demonstration on how to potentially solve customer challenges and provide exceptional customer experience from contact centers using Amazon Connect.

Modules include: 

  • Overview of Amazon Connect
  • Amazon Connect Differentiators
  • Customer Adoption Process for Amazon Connect
  • Demonstration of Amazon Connect
  • Amazon Connect Pricing Model
Start the Business Track Now
contactcenter

This course teaches you how to quickly set up a cloud-based contact center using Amazon Connect. You will learn the technical details of provisioning, configuring, and managing Amazon Connect. This course also highlights how you can integrate Amazon Connect with other AWS services like AWS Lambda, Amazon Kinesis, and Amazon Redshift.

Modules include:

  • Introduction to Amazon Connect
  • Features and Benefits of Amazon Connect
  • Setting up a Call Center using Amazon Connect
  • Integrating Amazon Connect with other AWS Services
Start the Technical Track Now

Phase 2 focuses on advanced training and resources recommended by AWS subject matter experts in a specialization area, as well as best practices for creating microsites and building a partner business plan. This phase helps APN Partners reach advanced-level knowledge and showcase their specialization via their solutions offerings. 

You will have access to the resources and activities below once the required number of individuals have completed the trainings in Phase 1:  

  • Review advanced resources from AWS subject matter experts 
  • Learn more about becoming AWS Certified 
  • Review best practices for creating the APN Partner Business Practice Plan 
  • Review best practices on developing case studies/customer references
  • Promote your offerings by showcasing your organization's service catalog and landing page 

Phase 3 provides a deep dive on the AWS Well-Architected Framework and prepares APN Partners for the baseline review for APN Technology Partners and an assessment review for APN Consulting Partners.

You will have access to the resources and activities below once the required number of individuals have completed the trainings in Phase 1:

  • Deep dive on the Well-Architected Framework
  • Demonstrate your knowledge on the Well-Architected Framework by reviewing your APN Partner Business Plan with your PDM
  • Get AWS Certified
  • Submit an opportunity with AWS 

Phase 4 measures each APN Partner’s experience and knowledge in their specialty area based on the AWS Well-Architected Framework through a review by an AWS Solution Architect or AWS Practice Lead.

You will have access to the resources and activities below once the required number of individuals have completed the trainings in Phase 1:

  • Solution or Practice Review with AWS Solutions Architect 
  • Go-to-Market Activities
  • Submitting project debrief and customer case studies 

Phase 5 helps APN Partners meet the final requirements to achieve APN Program status in our AWS Competency Program, AWS Managed Service Provider (MSP) Program, and AWS Service Delivery Program. The deliverables in this phase include case studies, microsites, and Advanced Tier achievement.

You will have access to the resources and activities below once the required number of individuals have completed the trainings in Phase 1:

  • Developing a microsite 
  • Applying for the AWS Solution Provider Program 
  • More AWS Certified individuals 
  • Go-to-Market activities and APN funding programs 
  • Plan and execute a pipeline strategy 
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