The Developer Support plan offers resources for customers testing or doing early development on AWS, as well as any customers who:

- Want access to guidance and technical support
- Are exploring how to quickly put AWS to work
- Use AWS for non-production workloads or applications

 


Technical Support
Business hours* access to
Cloud Support Associates
via email

Customer Contacts
One primary contact may open
an unlimited number of cases

Case Severity and Response Times**
General guidance: < 24 business hours
System impaired: < 12 business hours

Access to the 4 core Trusted Advisor checks and guidance to provision your resources following best practices to increase performance and improve security.

A personalized view of the health of AWS services, and alerts when your resources are impacted.

General guidance on how services can be used for various use cases, workloads, or applications.


Pricing: Starts at $29 per month. See pricing detail and sample.

 

For customers running production workloads on AWS, we recommend alternative support options.

 

*Business hours are generally defined as 8:00 AM to 6:00 PM in the customer country as set in My Account console, excluding holidays and weekends. These times may vary in countries with multiple time zones.
**Based on the severity of your inquiry, we will make every reasonable effort to respond to you within these timeframes.