Histórias de clientes / Viagens
2019
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Ryanair melhora o suporte aos clientes usando o Amazon SageMaker
Com o Amazon Lex e Amazon SageMaker, a Ryanair construiu um chatbot que melhora a experiência do cliente, além de ajudar a responder as dúvidas de forma fácil e rápida.
A Ryanair é a maior empresa aérea da Europa, transportando mais de 150 milhões de passageiros por ano, para mais de 200 destinos, em 2.400 voos por dia. A empresa trabalhou com a parceira da AWS Partner Network, a Cation Consulting, para fornecer sua solução.
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Queríamos aproveitar a tecnologia de IA desenvolvida pela AWS para impulsionar a experiência de nossos clientes.
Lee Reddin
Chefe de design de serviços, Ryanair
Serviços da AWS usados
Amazon SageMaker
O Amazon SageMaker é um serviço totalmente gerenciado que reúne um amplo conjunto de ferramentas para proporcionar machine learning (ML) de alta performance e baixo custo para qualquer caso de uso.
Amazon Lex
O Amazon Lex é um serviço totalmente gerenciado de inteligência artificial (IA) com modelos avançados de linguagem natural para criar interfaces de conversação em aplicações.
Mais histórias de clientes de viagens
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Asia Pacific
Korean Airlines on AWS
In 2018, Korean Air began migrating its entire IT infrastructure to the cloud. Then in 2021, it became the first global, full-service carrier to complete an all-in migration to Amazon Web Services (AWS). As an innovator in the aviation industry, Korean Air chose to build on AWS, and it launched its new website and mobile app 90 percent faster than possible with its former on-premises infrastructure. Continuing to innovate on behalf of its customers and workforce, the airline is developing an online one-step buying option and AWS-powered machine learning tools to create predictive, pre-emptive maintenance for its aircraft fleet. -
Australia
Lonely Planet cut itinerary generation costs by 80% using Amazon Bedrock
Lonely Planet, is a premier travel media company tested multiple generative AI solution vendors and found Amazon Bedrock to be 78% more cost-effective for their travel use case. Further to that, they were able to generate experiences and itineraries at 80% less the cost of manually curating them. -
Americas
United Airlines on AWS
United Airlines is leading modernization in an industry that’s embracing change. The largest airline globally by number of seat miles, its mission is to “Connect People, Uniting the World.” Migrating tens of hundreds of applications to Amazon Web Services (AWS) has helped the business accelerate innovation, even in the midst of challenging market conditions. From supporting its technology team to save $2 billion and boosting developer productivity 40 percent, to using generative artificial intelligence (AI) to streamline passenger record processes and save months of manual effort. With services such as Amazon Bedrock, AWS IoT Core, and Amazon DocumentDB, United Airlines is transforming passenger experiences, increasing efficiency and security, and shaping the intelligent airport of tomorrow. -
Canada
Using Amazon AppStream 2.0 to Increase Scalability and Agility for Air Canada
Learn how Air Canada in the travel industry gained scalability and reliability while optimizing costs by migrating its on-premises VDI to AWS.
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