Customer Service
Provide a modern customer service experience that can anticipate needs and resolve issues efficiently to increase loyalty and revenue.
Customer service is paramount to the guest experience for most travel and hospitality companies. Plans are often changed last minute, or disrupted, and call centers are often ill-equipped.
Benefits
Deliver omnichannel experiences
Anticipate and resolve needs fast
Foster greater customer loyalty
Customer Service use cases and solutions
Explore solutions by use case
Learn more about featured solutions
Customer stories

Priceline Optimizes Customer Service during 3x Call Increase Using Amazon Connect
Learn how AWS helped Priceline migrate to Amazon Connect and function efficiently despite facing challenges during the COVID-19 pandemic.

Starbucks Builds Seamless Customer Experiences on AWS

RedAwning Scales Great Customer Service Using Amazon Connect and AWS AI Services

Accor Delivers World Class Hospitality Through Superior CX

Innovate with Travel and Hospitality Competency Partners
Discover purpose-built solutions and services from an expansive network of industry-leading AWS partners specializing in helping brands improve customer trust and increase guest loyalty by providing modern customer service experiences.
Local Measure Engage

NLX

Learn more »
Zendesk

Learn more »
AWS Service Partners
Our network of AWS Service partners offers strategy and deployment services to Travel and Hospitality brands to accelerate digital transformation and innovation.
Accenture

Deloitte

Slalom

VoiceFoundry

Discover AWS Travel & Hospitality Competency Partners

Resources
See related technical guides, solution briefs, blogs, and much more.
Video
Ryanair Improves Customer Support Using Amazon SageMaker
Hear from AWS customer, Ryanair, and AWS Partner, Cation Consulting, as they share how the two companies worked together leveraging Amazon Lex and Amazon SageMaker to help Ryanair better serve customers.
How Best Western built a modular and dynamic contact center

Building What’s Next in Travel and Hospitality

2022 Digital Transformation Report from Skift + AWS

Transforming Travel and Hospitality Customer Service Using Amazon Connect

Get started
