Customer Stories / Travel

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Ryanair Improves Customer Support Using Amazon SageMaker

Using Amazon Lex and Amazon SageMaker, Ryanair built a chatbot that improves its customer support experience and helps customers find answers to their questions quickly and easily.

Ryanair is Europe's largest airline group, flying more than 150 million passengers per year to more than 200 destinations on 2,400 daily flights. The company worked with AWS Partner Network partner Cation Consulting to deliver its solution.


We wanted to leverage AI technology powered by AWS in order to boost our customer’s experience.

Lee Reddin
Head of Service Design, Ryanair

AWS Services Used

Amazon SageMaker

Amazon SageMaker is a fully managed service that brings together a broad set of tools to enable high-performance, low-cost machine learning (ML) for any use case.

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Amazon Lex

Amazon Lex is a fully managed artificial intelligence (AI) service with advanced natural language models to design, build, test, and deploy conversational interfaces in applications.

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