Intuit on AWS
Serving more than 100 million customers worldwide with TurboTax, QuickBooks, Mint, Credit Karma, and Mailchimp, Intuit is the global technology platform that helps consumers and small businesses overcome their most important financial challenges.
Intuit has built on Amazon Web Services (AWS) since 2013 and taken an "all-in" approach in its move to the cloud. The company has been at the forefront of innovation in the cloud, adopting AWS technologies for infrastructure, machine learning (ML), data analytics, and more and integrating its own capabilities to create best-in-class customer experiences.
Intuit's journey to 100% on AWS
When Intuit decided to move to the cloud, it took an “all-in” approach and learned some critical lessons along the way that many organizations can benefit from. Hear from Andy Palmer, former vice president of technology at Intuit, as he shares Intuit's migration journey to AWS and his top 10 learnings from the experience.
Intuit improves customer experience with Amazon Connect, AI-powered omnichannel contact center
Improving contact center customer experiences and efficiently scaling during the peak tax season were key priorities for Intuit. Using Amazon Connect, Intuit's consumer, small business, and self-employed customers have a seamless support experience, and Intuit can effectively scale to meet peak demand with its unified customer contact center solution.
It was slow going in those early days—using machine learning used to be a long, hard process. Fast-forward to today, and AI capabilities are now integrated across our products and services. Harnessing the power of scalability of cloud-based ML is helping us accelerate our path to becoming an AI-driven expert platform, and we've only just begun."
Chief Technology Officer, Intuit
Intuit uses AWS for AI/ML to deliver smarter products faster to more than 50 million customers
In this video, Intuit CTO Marianna Tessel discusses how the company uses AI/ML to revolutionize its business and benefit customers. Cloud-based ML has been instrumental to accelerating development of the Intuit ML platform, and Amazon SageMaker has been a core element of Intuit’s ML strategy.
Intuit modernizes AI/ML on AWS to drive customer benefits
Learn how Intuit accelerated its AI/ML progress to create game-changing customer experiences. By leveraging AWS to modernize its data and ML infrastructure, the company freed up its data scientists and tripled its speed to delivery, helping to direct more resources to customers.
We accelerated use of AI and increased the number of models deployed across our platform by over 50% this year. This increased use of AI drove a variety of customer benefits, including saving customers 25,000 hours with self-help and cutting expert review time in half, improving customer confidence.”
Enterprise ML innovation customer panel
Hear from Intuit’s vice president of engineering and other industry leaders who have launched business-changing AI/ML strategies. During the panel discussion, leaders cover improvements to customer experiences, challenges faced, and long-term business goals.
Provisioning the Intuit data lake with Amazon EMR, Amazon SageMaker, and AWS Service Catalog
Dive into Intuit’s data lake journey to get detailed insight about Intuit's learnings and leverage recommendations on how to run a data lake on AWS. Learn about the technologies and processes Intuit employed, along with the overall structure and automation used for provisioning accounts and resources.
… we completed the migration of our data centers to the cloud, while expanding our core technology capabilities. This enabled us to decrease downtime by 30%, triple the speed of delivery on our modern development platform, and increase mobile application deployments by 60%. We can now launch new features in a fraction of the time it once took us and deliver customer benefit with even greater speed."
Advanced search with Amazon OpenSearch Service
Intuit leverages Amazon OpenSearch Service (successor to Amazon Elasticsearch Service) for advanced search functionality in QuickBooks Online to improve performance and customer experience. Learn how Intuit customers can now quickly find and answer questions about their accounting and taxes so they can get back to what matters most for their businesses.
Intuit’s journey from monitoring to observability using Amazon OpenSearch Service
Intuit is on an “observability” journey to transform the way it monitors its applications’ health in the cloud. In this session, Intuit discusses leveraging tools such as Amazon OpenSearch Service, Amazon Kinesis, OpenTelemetry, and Jaeger to build an observability solution and the benefits of providing visibility across its platform, from containers to serverless applications.
How Intuit uses Amazon SageMaker to manage ML at scale
Intuit’s ML-powered speech analytics empower contact center supervisors
Powering analytics at scale at Intuit with the right tools for the job
Intuit on migrating Apache Spark and Hive from on-premises to Amazon EMR
Pronto, an IaC suite for managing Cassandra at scale, featuring Intuit
Configuration, compliance, and audit at scale, featuring Intuit