Category: Intermediate (200)

Enterprises require the ability to be proactive on modern governance challenges. The difficulty is knowing what data you have, where it’s located, its business value or risk to the organization, and how it can be protected. The Smarsh Enterprise Platform enables companies to capture, retain, analyze, and act on the “signals” in communications that are most critical to the business. These include compliance and brand risks and may expand to include security threats, cultural indicators, untapped revenue opportunities, and more.

Many organizations record calls which are potential gold mines of rich insights about customer satisfaction, customer churn, competitive intelligence, service issues, agent performance, and campaign effectiveness. However, the sheer volume of phone calls exceeds a contact center’s ability to review and analyze them in order to glean those valuable insights. Learn how SourceFuse used custom microservices development to design a call center solution for a healthcare customer.

With the rise of voice assistants like Amazon Alexa, customer expectations for handling inquiries and transactions have shifted from the outdated phone keypad, also known as dual tone multi-frequency (DTMF), to modern conversational AI that enables machines to communicate with human beings. In this post, we demonstrate how Presidio implemented conversational AI to check the wait time and reserve a table at a restaurant using Amazon Chime SDK, Amazon Lex, and Amazon Polly.

DevSecOps teams are responsible for providing enhanced infrastructure observability while ensuring they have the ability to respond to security events in a matter of minutes across the entire organization. To address this challenge, Sumo Logic and AWS collaborated to build a solution that provides end-to-end security and incident management (SIEM) across an enterprise using AWS Organizations. This SIEM solution is based on the AWS Security Reference Architecture.

Digital food ordering is one of the most rapidly growing global industries today. Cognizant’s OrderServ 2.0 platform is an omni-channel digital ordering platform designed for the restaurant and food services industries. It has built-in connectors for seamless integration with restaurant point-of-sale (POS) systems, master data management, payments services, loyalty programs, and other business applications. OrderServ 2.0 is offered as a SaaS platform hosted on AWS.

For many organizations, the cloud is considered a key enabler to purposeful digital transformations. The process of moving applications, data, and infrastructure to AWS with minimal impact on operational continuity, low risk, and reduced cost is the key to a well-defined migration strategy. LTI’s Infinity AppLens is a re-engineering assistant solution that identifies complexities and assesses the cloud readiness of application portfolios to coin an efficient cloud modernization roadmap.

This post explores an asynchronous pattern for ingesting data from legacy systems, collecting it into projections, and aggregating it into single views. The purpose of this solution is to decouple the source systems where data is stored from the external channels that request data—ensuring both offloading of source systems and making data available to channels 24/7 and in near real-time. The proposed solution is a simplification of the high-end architecture of Mia-Platform Fast Data.

Provectus, an AWS Premier Tier Services Partner with the Data and Analytics Competency, helps clients resolve issues of their legacy, on-premises data platforms by implementing best practices for the migration and optimization of Amazon EMR workloads. This post examines the challenges organizations face along the path to a successful migration, and explores best practices for re-architecting and migrating on-premises data platforms to AWS

While utilities have historically been rich with data from customers, programs, and assets, many organizations often manage data in siloes. Source data can also be disorganized, with deficiencies in defined quality assurance and quality control processes. Learn how utilities are successfully embracing Accenture’s data-led transformation (DLT) and leveraging accelerators powered by AWS to reach their business objectives and meet regulatory obligations.

Containers are widely used in the development of cloud-native applications based on a microservices architecture. These applications are designed to be scalable, highly available, and resilient to failure. Learn about common use cases of containers which can be implemented by leveraging AWS services and how AWS Premier Tier Services Partner Infosys offers integrated consulting and technology solutions that leverage of the flexibility and economics of cloud where IT and business services are delivered on demand.