AWS Partner Network (APN) Blog

Tag: AWS Support

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Announcing Enhanced Capabilities for AWS Partner-Led Support

Customers implementing sophisticated solutions based on AWS technologies often seek out qualified partners who bring their industry expertise to the table and help accelerate a return on investment (ROI) that achieves business outcomes faster. Partner-Led Support offers AWS Partners the opportunity to expand their sources of recurring revenue by complementing and supplementing AWS capabilities in delivering technical support to customers.

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Announcing AWS Incident Detection and Response: A New Enterprise Support Add-On

We are excited to announce the general availability of AWS Incident Detection and Response, a new add-on to AWS Enterprise Support that’s enabled under the AWS Solution Provider Program and AWS Distribution Program. This leverages the proven operational, enhanced monitoring, and incident management capabilities used internally by AWS teams and externally by AWS Managed Services (AMS). Enrollment into AWS Incident Detection and Response is available October 1, 2022.

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Taking the Trouble Out of Ticketing with ServiceNow and AWS Support APIs

A fundamental component of the Operational Excellence pillar of the AWS Well-Architected Framework is evolving your environment, incorporating continuous improvement over time. Moving to the cloud should be transformational for a business, by adding agility, and making it easier to innovate. Learn how DXC Technology, an AWS Premier Consulting Partner, integrated their ServiceNow instances with AWS Support so they could accelerate ticket resolution via automating ticket processing.

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Announcing AWS Enterprise On-Ramp – A New Support Plan

AWS Support and the AWS Channel Programs team are excited to announce the availability of AWS Enterprise On-Ramp, a new Support plan that’s enabled under the AWS Solution Provider Program and AWS Distribution Program. With Enterprise On-Ramp, we deliver a holistic technical Support model focused on the unique needs of customers that are in the early stage of their cloud adoption journey. Enrollment into AWS Enterprise On-Ramp is available starting November 24, 2021.

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AWS Cloud Economics: Where Every Dollar Counts

Organizations hosting workloads on the cloud are more flexible and scalable, but this also comes with varying costs and the onus is on the organization to choose the appropriate service and cost. Cloud cost optimization should be an integral part of the transformation process and not just an operations task. Learn about Cognizant’s AWS economics service offering and how cost optimization techniques can be incorporated into AWS across the different stages of cloud transformation.

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AWS Partners Support the Migration and Modernization of Customers’ Most Strategic Workloads

For more than a decade, customers have run their most strategic workloads on AWS, including SAP, VMware, and Windows, due to AWS’s experience, maturity, reliability, security, and performance. While an increasing amount of customers are migrating their strategic workloads to AWS, the majority of businesses still run these critical workloads on-premises. AWS Partners serve as trusted advisors to many of these customers, supporting their migration and innovation journeys on the AWS Cloud.

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Updates to AWS Partner-Led Support for Solution Provider Partners 

The AWS Solution Provider Program provides discounts to resellers offering Partner-Led Support, which allows AWS Partners to define the support offerings they sell to customers, rather than doing a straight resale of AWS Support. A newly-released support offering ties AWS Partners’ support discount to their performance on cost and quality goals. AWS anticipates these changes will improve the end-customer experience, while rewarding partners who actively invest in providing exceptional support.

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Building a Next-Gen AWS MSP’s Engineering, Support, and Relationship Management Teams

Building your MSP teams out successfully can help your company grow as a successful next-generation AWS Managed Services Provider (MSP). It all starts with the product engineering, relationship management, and professional services teams that will shape your MSP offer and delight your customers. These are the folks whose job it is to delight your customers and help them grow their business without having to worry about building or managing infrastructure.

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How AWS Supports Customers and APN Partners on the Journey to GDPR Compliance

Since AWS has announced that all our services comply with the General Data Protection Regulation (GDPR), we wanted to explore some of the ways AWS can help you on your road to compliance. In this post, we walk through the support AWS offers across the APN as well as the AWS Premium Support and AWS Professional Services organizations. We explain how these teams are working with customers and APN Partners in Europe and around the world to support them with questions related to GDPR and AWS.

Save the Date – End of Life for Ubuntu 12.04 LTS (Precise Pangolin)

By David Duncan. David is a Partner Solutions Architect (SA) with AWS. On February 23, 2017, Leann Ogasawara, Canonical’s Kernel Team Manager, announced the April 28th, 2017 end of life for Ubuntu 12.04 LTS (code-named Precise Pangolin) to the Kernel Support Release Update mailing list. AWS customers use Ubuntu for a wide variety of projects […]