AWS Architecture Blog
Author: Soonam Jose
Soonam Jose is a Senior Solutions Architect at Amazon Web Services, working with a leading Global System Integrator (GSI). She helps organizations migrate and run their businesses in the cloud. She is focused on data analytics, artificial intelligence, and machine learning. Soonam provides architectural guidance and supports the GSI partner in building strategic industry solutions on AWS.
Enhance Your Contact Center Solution with Automated Voice Authentication and Visual IVR
Recently, the Accenture AWS Business Group (AABG) assisted a customer in developing a secure and personalized Interactive Voice Response (IVR) contact center experience that receives and processes payments and responds to customer inquiries. Our solution uses Amazon Connect at its core to help customers efficiently engage with customer service agents. To ensure transactions are completed […]
Designing a High-volume Streaming Data Ingestion Platform Natively on AWS
The total global data storage is projected to exceed 200 zettabytes by 2025. This exponential growth of data demands increased vigilance against cybercrimes. Emerging cybersecurity trends include increasing service attacks, ransomware, and critical infrastructure threats. Businesses are changing how they approach cybersecurity and are looking for new ways to tackle these threats. In the past, […]
Improving Retail Forecast Accuracy with Machine Learning
The global retail market continues to grow larger and the influx of consumer data increases daily. The rise in volume, variety, and velocity of data poses challenges with demand forecasting and inventory planning. Outdated systems generate inaccurate demand forecasts. This results in multiple challenges for retailers. They are faced with over-stocking and lost sales, and […]