Business Productivity

Tag: amazon chime

Video-Call Escalation powered by Amazon Connect and Amazon Chime SDK

In late 2019 and early 2020, the concept of a “routine” shifted overnight in both professional and personal arenas. Terms like “social distancing”, “shelter at home”, and “quarantine” have become mainstream buzzwords, and many jobs normally accomplished in an office have moved to virtual settings. Making agents accessible through multiple channels (such as voice, chat, […]

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Join Amazon Chime meetings with Alexa to stay connected with co-workers

Customers are always looking for easy ways to join work meetings virtually with high-quality video and audio. There can be technical challenges connecting to a meeting or unreliable video and audio. There are also inherent problems such as simultaneously using a computer as a screen for the meeting and a device to draft notes. The […]

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Providing anonymity on customer service calls using Amazon Chime Proxy Phone Sessions

If you’re a company that provides customer service via phone where you engage a specialist for consultation with a customer, you are connecting two individuals for a limited amount of time. Unless you use masked phone numbers to connect those individuals, they may be required to share their personal phone numbers. We hear customers say […]

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How to Integrate Apple’s CallKit into iOS Applications Using the Amazon Chime SDK

Apple’s CallKit is a framework introduced with iOS 10. It gives users the ability to handle VoIP calls from third party apps, such as Skype, similar to how they would handle a system phone call. If your iOS application is currently using Amazon Chime SDK without Apple’s CallKit, you will notice that in-application audio cannot be started […]

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Building a Meeting Application on iOS using the Amazon Chime SDK

The Amazon Chime SDKs for iOS and Android provide application developers native choices to add audio calling, video calling, and screen share viewing capabilities to their mobile applications. Developers can use the same communication infrastructure that powers Amazon Chime, an online meetings service from AWS, to deliver engaging experiences in their applications. This post demonstrates how to use the […]

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Comcast Business offers AWS video conferencing solution to Small and Medium Businesses

Comcast Business is offering businesses Amazon Chime Pro services free until October 31, 2020. With Amazon Chime, Comcast Business provides enterprise-grade online meetings and video conferencing without requiring an Amazon Web Services or Comcast Business account for the trial. Amazon Chime Pro from Comcast Business is a unified communication service to meet, chat, and collaborate […]

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Building a Meeting Application on Android using the Amazon Chime SDK

We introduced Amazon Chime SDKs for iOS and Android to supplement the Amazon Chime SDK for JavaScript. This provides application developers native choices when integrating audio, video, and screen share sharing sessions into their own applications. In addition to providing methods to access the Amazon Chime SDK media services and local audio and video devices, the Amazon Chime […]

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Customers like Slack choose the Amazon Chime SDK for real-time communications

Amazon Chime is a meetings and video conferencing service. Developers can use the same communications infrastructure to add audio, video, and screen sharing capabilities directly to their applications using the Amazon Chime SDK. Since the launch of the Amazon Chime SDK at re:Invent 2019, many of our customers have been using the SDK to embed […]

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Mask user phone numbers using Amazon Chime proxy phone sessions

On April 6, we released Amazon Chime proxy phone sessions. Developers can now easily enable two users to call or text for up to twelve hours, without requiring users to share their personal phone numbers. Instead of reaching each other using personal phone numbers, they use a number provided on demand by Amazon Chime proxy phone […]

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Understanding Security in the Amazon Chime Application and SDK

Workers and teachers around the world increasingly rely on Amazon Chime and other services that enable remote working and distance education. As their usage has increased, so has scrutiny of security practices. Customers want to be sure that the content of their meetings and classes is accessible only to those intended to have access. This […]

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