Category: Amazon Simple Email Service (SES)

Introduction Government agencies and regulated organizations are required to apply protective markings to outbound email as a compliance and security control. A common approach is to add a custom X-Protective-Marking header, but Amazon Simple Email Service (Amazon SES) does not include custom headers in its DomainKeys Identified Mail (DKIM) signature. This means the marking can […]

Overview Manual DKIM signing on Amazon Simple Email Service (Amazon SES) gives you direct control over which headers your messages sign, including the ability to over-sign headers for DKIM replay attack mitigation. Amazon SES offers two DKIM signing paths, and the difference between them determines how much control you have. Easy DKIM: SES manages DKIM […]

If you manage email templates in Amazon Pinpoint and need to migrate them to Amazon Simple Email Service (Amazon SES) v2 before the October 30, 2026 end of support deadline, you know the challenge: renaming fields, converting placeholder syntax, handling click-tracking attributes, and deploying at scale, all tedious and error-prone when done manually across dozens […]

Global enterprises often design their customer service architecture using multiple Amazon Connect instances across regions – for example, using US region instances for US customers and EU region instances for EU customers. These organizations frequently need to route emails from a single domain to different regional Amazon Connect instances. This blog post demonstrates how Amazon […]

This year, re:Invent is in Las Vegas and Amazon Connect has a jam packed agenda! With new launches, leadership sessions, workshops, and an in-person customer reception, there will be something new to do for everyone! Keep reading for more information on how you can get the most out of your re:Invent 2021 experience, whether in-person […]