Category: Security, Identity, & Compliance

Authentication during chat is a balancing act: require it too early and you lose customers who need quick answers; skip it entirely and you face compliance challenges when conversations shift to account-specific topics. When customers start a chat in Amazon Connect Customer, they might begin with a simple question but then need account-specific assistance that […]

Single sign-on (SSO) is an authentication mechanism that allows users to access multiple applications securely with a single set of credentials. Users no longer need to remember multiple usernames and passwords, allowing them to maintain a singular experience for authenticating into multiple applications. Contact Centers applications are no different and require the ability to utilize […]

If you don’t have an SAML 2.0–compliant identity provider available for your contact service, it can take significant effort to set up a new one. Amazon Connect supports SAML 2.0–compliant identity providers (IdPs) for single sign-on (SSO). AWS Single Sign-On (AWS SSO) makes it easy to centrally manage SSO access to multiple AWS accounts and […]

This blog post describes how to create customer access policies to Amazon S3. These buckets are by default not public, and this blog takes it further by locking the bucket to Amazon Connect where your Amazon Connect reports and call recordings are stored. By using appropriate permissions assigned to your Amazon Connect account, you can view scheduled […]