Tag: travel

This post is authored by Roger El Khoury – Founder and Managing Director of Neorcha. — How contactless services in hotels can help the industry bounce back Whilst we’re in the midst of the COVID-19 crisis, hoteliers around the world – as one of the hardest hit sectors globally- are preparing for a new normal. […]

There are only three measurements that tell you nearly everything you need to know about your organisation’s overall performance: employee engagement, customer satisfaction, and cash flow. – Jack Welch Imagine having access to detailed, insightful, and ongoing feedback from your most frequent technology product users, culminating in an increase in your profitability. Would you refuse? […]

As COVID-19 continues to spread around the world, we place tremendous value and focus on the well-being and safety of our employees, partners, and customers. The Amazon Day One Blog is being updated regularly on all the ways Amazon is working to address this crisis. While the impact has been felt by everyone and across […]

In the previous blog post 7 defunct restaurant brands we can learn from, I reviewed how some historic restaurant brands failed to adjust to changing consumer preferences and market dynamics. This post examines the restaurant industry trends that we are watching for in 2020 and how AWS prepares restaurants for the impact. Trend 1: The […]

Local Measure is making travel and hospitality more human through technology. CEO of Local Measure Jonathan Barouch joined David Peller, Head of Worldwide Business Development for AWS Travel and Hospitality, for a wide-ranging discussion that uncovered insights into the industry and current landscape. — David Peller (DP): Tell me a little about your business, Local […]

This is a point of view from Andrei Papancea, Cofounder and CEO of NLX – an AWS technology partner specialized in building the next generation of conversational applications. — As consumer demands are changing, brands are constantly looking for new ways to interact with customers. Digital conversations are on the rise. According to Smooch.io’s State […]

The average American today participates in 14.8 different loyalty programs, and odds are you’ve participated in one, too. Some of the larger travel and hospitality loyalty programs include Alaska Airlines Mileage Plan, Hilton Honors, and Domino’s Piece of the Pie. Programs like these are popular because they work. Loyalty members generate on average 12% to […]

80 Years – 50 Years – 6 Years – and all ready for the future Choice Hotels has served customers for more than 80 years. Korean Air Lines is celebrating 50 years of flight. Deliveroo has been satiating diners for just a little over six years now. Executives from these travel and hospitality leaders, as […]

Have you ever experienced an issue with your flight, hotel room, or rental car while on vacation or a business trip? What’s the first thing you do? Yes, you call the company responsible. According to Hospitality Net, phone calls deliver 20% to 50% of the bookings for companies in the hospitality industry. That means that […]

“Technology always develops from the primitive, via the complicated, to the simple.” — Antoine de Saint-Exupéry Growth and Complexity An aviator and engineer, born 119 years ago, Antoine de Saint-Exupéry’s quote left us a timeless analogy to describe how the travel and hospitality (T&H) industry transforms. The industry is big, complex and people-driven. With the […]