Artificial Intelligence
Author: Marcelo Silva
Enabling generative AI self-service using Amazon Lex, Amazon Bedrock, and ServiceNow
In this post, we show how you can integrate Amazon Lex with Amazon Bedrock Knowledge Bases and ServiceNow to provide 24/7 automated support and self-service options.
Exploring Generative AI in conversational experiences: An Introduction with Amazon Lex, Langchain, and SageMaker Jumpstart
Customers expect quick and efficient service from businesses in today’s fast-paced world. But providing excellent customer service can be significantly challenging when the volume of inquiries outpaces the human resources employed to address them. However, businesses can meet this challenge while providing personalized and efficient customer service with the advancements in generative artificial intelligence (generative […]