Tag: ITIL

In this blog post, I share my observations as an AMS Solutions Architect on how achieving operational excellence can help organizations realize their cloud business objectives while migrating to AWS. I dive deep into the five design principles that AWS Managed Services (AMS) uses to achieve operational excellence. Amazon is guided by four principles: customer […]

The first post in this series, Reinventing automated operations (Part I), covered the importance of operations in the cloud and how deferring the creation of an operations plan can slow down your migration. In this post, I’ll share the primary mechanism of iterative improvement (aka flywheel) that AWS Managed Services (AMS) uses to increase operational […]

Several organizations that I work with use ServiceNow’s IT Operations management capabilities for their on-premises infrastructure and want to leverage the same capabilities for their AWS environment as well. Some of the core capabilities of ServiceNow’s IT Operations management are ServiceNow Discovery, Event Management and Cloud Management. Currently, customers who want to enable ServiceNow’s Cloud […]

This is the first in a two-part series that covers lessons learned at AWS Managed Services (AMS) as we help customers and partners achieve operational excellence on AWS. To create a secure and consistent cloud operating model, you need both operational experience and AWS skills. In my conversations with customers, it is common for experienced […]

Introduction Many AWS customers either integrate ServiceNow into their existing AWS services or set up both ServiceNow and AWS services for simultaneous use. One challenge in this use case is the need to update your configuration management database (CMDB) when a new spin-up instance appears in AWS. This post demonstrates how to integrate AWS Config […]