AWS Public Sector Blog

Category: Government

4 global skills trends shaping workforce development

In June 2022, AWS Partner Coursera launched the annual Global Skills Report, an in-depth look at the state of skills globally. The Global Skills Report draws data from 100 million learners in more than 100 countries who have used Coursera, a global online learning platform, to develop a new skill during the past year. Building on the findings from the Global Skills Report, the following are four skills trends that workforce development leaders, like those in state and local government and education, should keep in mind as they strive to build an inclusive and competitive workforce.

Amazon Connect achieves FedRAMP High authorization

AWS announced that Amazon Connect, its omnichannel cloud contact center service, has achieved FedRAMP Authorized status at the High Impact Level. FedRAMP is a US government-wide program that promotes the adoption of secure cloud services across the federal government by providing a standardized approach to security and risk assessment, and continuous monitoring for cloud technologies and federal agencies. In this blog post, learn how to deploy a secure Amazon Connect contact center with conversational AI features to route callers and chatters to the agents best able to assist them.

Rethinking how to hire and retain cloud talent in the public sector

How can public sector organizations help address the cloud skills gap? To discuss this, AWS recently hosted a webinar with a panel of government officials and workforce planning experts. These experts shared their success stories and offered best practices to state and local agencies looking to develop their own workforce strategies to build a robust pipeline of cloud talent. Read on for the top takeaways from the webinar.

Accelerating digital transformation to revitalize local economy and improve lives in Japan

In the International Institute for Management Development (IMD) 2022 Digital Competitiveness Index, Japan ranked 29th out of 63 countries, down one place from last year’s ranking. A 2021 white paper on information and communications by the Ministry of Internal Affairs and Communications highlighted the gap between urban and rural digital transformation initiatives in Japan, with urban areas making more progress and local areas lagging behind. There is an urgent need to accelerate digital transformation across Japan to maintain and strengthen Japan’s competitiveness. Learn about local best practices in digital innovation across seven regions of Japan.

Addressing federal record retention in mobile device messaging

Virtually all federal, state, and local government agencies are subject to various data retention and records management policies, regulations, and laws. AWS Wickr provides federal agencies with an innovative solution that can help them build public trust by protecting sensitive communications, while supporting the capture and management of records.  

Working backwards from Vision Zero to improve road safety

Amazon’s Working Backwards process puts the customer at the center of discussions about designing a solution based on their needs. The City of Bellevue, Washington recently benefited from this practice through a workshop facilitated by the Arizona State University (ASU) Smart City Cloud Innovation Center (CIC), powered by AWS. The CIC workshop provided clarity on Bellevue’s local road safety needs and how to best align its projects with national investment priorities.

Innovating, investing, and improving: AWS Summit New Delhi and AWS Summit Singapore 2022 keynote recaps

At the AWS Summit New Delhi and AWS Summit Singapore, AWS leaders and customers shared stories of how they’re innovating rapidly, improving citizens’ lives, transforming their operations, and creating technology that can scale for social good. Read on for some of the highlights at these Summit keynotes.

5 things to consider while applying to the State and Local Cybersecurity Grant Program (SLCGP)

State and local government organizations are experiencing an increase in cyber incidents that impact and disrupt citizen services. In 2021, US President Joe Biden signed the Infrastructure Investment and Jobs Act (IIJA), which created the State and Local Cybersecurity Grant Program (SLCGP) to provide funding to eligible entities to address cybersecurity risks and threats to information systems owned or operated by, or on behalf of, state, local, or tribal governments. This blog post guides you through some resources and approaches to consider as organizations strive to meet the SLCGP funding requirements.

What US federal customers need to know about memorandum M-21-31

The US Office of Management and Budget published M-21-31, a memorandum for federal government agencies to define event logging requirements related to cybersecurity incidents. These guidelines aim to support the detection, investigation, and remediation of cyber incidents on federal information systems. The memorandum defines various event logging (EL) tiers and the log data that must be captured for various log categories. Learn the services from AWS that have been called out explicitly in the memorandum for logging and retention requirements at the EL1 level, and the resources you can use to set up these services to capture the required log data.

Building resilience: Using technology to prepare for, respond to, and recover from the unexpected

Every day, people around the world are impacted by the unexpected – from pandemics, to natural and human-wrought disasters, to economic crises. Technologies like the cloud can empower communities to prepare for and respond to the unexpected so that when a crisis hits, they can continue to advance. AWS works with customers and partners to build software solutions that improve government and nonprofits’ prediction, preparedness, response, and recovery capabilities—solutions that are being leveraged across Latin America and the Caribbean.