Voice Connector

Amazon Chime Voice Connector enables you to connect your on-premises phone systems to the Public Switched Telephone Network (PSTN) and Chime meetings service, replacing your legacy network. Voice Connector is available for inbound calling only, outbound calling only, or both inbound and outbound calling. Customers can use Voice Connector to make or receive low cost PSTN calls and to dial into Chime meetings from their desk phones. Calls to Chime meetings or other Voice Connector customers are free of charge. Audio from Voice Connector calls and on-premises SIP-based media recording (SIPREC) devices can be streamed to Amazon Kinesis Video Streams for analytics and machine learning.

Chime Voice Connector offers pay-per-use pricing with no upfront fees. You can send as little or all of your voice traffic to the Voice Connector paying by the minute for incoming and outgoing calls. The service elastically scales to meet your voice capacity demands.

  • Inbound Calling
  • Outbound Calling
  • Receive Text Messages
  • Send Text Messages
  • Phone Numbers
  • Proxy Phone Sessions
  • Streaming
  • Inbound Calling
  • Inbound Calling

    Country

    Toll inbound rate per minute (USD)

    Toll Free inbound rate per minute (USD)
    United States of America $0.002216 $0.011910

    The information above shows the cost per minute for inbound calls received via Amazon Chime Voice Connector or proxy phone sessions. The rates displayed reflect only the charges from Amazon Chime; local toll charges may apply. 

    *Except as otherwise noted, our prices are exclusive of applicable taxes and duties.

    You can also access Amazon Chime Voice Connector pricing via the AWS Price List API. Learn more by visiting Using the AWS Price List API.

     

  • Outbound Calling
  • Outbound Calling

    Country Outbound rate per minute (USD)
    Andorra  $ 0.361200
    Argentina  $ 0.427110
    Armenia  $ 0.459300
    Aruba  $ 0.422850
    Australia  $ 0.047680
    Bahamas  $ 0.306900
    Bahrain  $ 0.266850
    Bangladesh  $ 0.064650
    Belgium  $ 0.157500
    Belize  $ 0.419550
    Bermuda  $ 0.086250
    Bhutan  $ 0.172650
    Bolivia  $ 0.420900
    Brazil  $ 0.068410
    Brunei Darussalam  $ 0.110850
    Bulgaria  $ 0.139200
    Cambodia  $ 0.127200
    Canada  $ 0.005400
    Chile  $ 0.180300
    China  $ 0.031200
    Colombia  $ 0.065600
    Costa Rica  $ 0.148650
    Cyprus  $ 0.217070
    Czech Republic  $ 0.143360
    Denmark  $ 0.025780
    Ecuador  $ 0.492750
    Egypt  $ 0.291750
    El Salvador  $ 0.413100
    Ethiopia  $ 0.478950
    Faroe Islands  $ 0.442950
    Fiji  $ 0.535800
    Finland  $ 0.054680
    France  $ 0.069200
    French Guiana  $ 0.222000
    Germany  $ 0.038920
    Gibraltar  $ 0.310500
    Greece  $ 0.256690
    Guadeloupe  $ 0.205350
    Guam  $ 0.039750
    Guatemala  $ 0.341700
    Guyana  $ 0.607350
    Hong Kong  $ 0.078960
    Hungary  $ 0.092000
    Iceland  $ 0.050850
    India  $ 0.022050
    Indonesia  $ 0.109500
    Iraq  $ 0.422850
    Ireland  $ 0.028910
    Israel  $ 0.038680
    Italy  $ 0.084200
    Jamaica  $ 0.490500
    Japan  $ 0.064800
    Jordan  $ 0.340950
    Kazakhstan  $ 0.372450
    Kenya  $ 0.511800
    Kuwait  $ 0.198750
    Lao PDR  $ 0.176700
    Latvia  $ 0.183400
    Lebanon  $ 0.394950
    Liechtenstein  $ 0.426450
    Lithuania  $ 0.121480
    Luxembourg  $ 0.067460
    Macao  $ 0.207300
    Malaysia  $ 0.089850
    Malta  $ 0.019770
    Marshall Islands  $ 0.488250
    Martinique  $ 0.209100
    Mauritius  $ 0.303600
    Mexico  $ 0.016250
    Mongolia  $ 0.105750
    Namibia  $ 0.173850
    Nepal  $ 0.303300
    Netherlands  $ 0.127260
    Netherlands Antilles  $ 0.229800
    New Zealand  $ 0.061410
    Nicaragua  $ 0.519300
    Nigeria  $ 0.262350
    Norway  $ 0.025320
    Pakistan  $ 0.188850
    Panama  $ 0.333680
    Paraguay  $ 0.199950
    Peru  $ 0.064550
    Philippines  $ 0.261600
    Poland  $ 0.118980
    Portugal  $ 0.089480
    Puerto Rico  $ 0.006000
    Qatar  $ 0.353400
    Romania  $ 0.036270
    Russian Federation  $ 0.372450
    Saint Barthelemy  $ 0.209100
    Saint-Martin (French part)  $ 0.209100
    Saudi Arabia  $ 0.212700
    Singapore  $ 0.020400
    Slovakia  $ 0.216300
    South Africa  $ 0.027325
    South Korea  $ 0.033150
    Spain  $ 0.071220
    Sri Lanka  $ 0.372600
    St. Maarten  $ 0.222000
    Sweden  $ 0.025360
    Switzerland  $ 0.192600
    Taiwan  $ 0.159600
    Tajikistan  $ 0.479400
    Thailand  $ 0.118500
    Trinidad and Tobago  $ 0.451800
    Turkey  $ 0.430180
    Turkmenistan  $ 0.306900
    United Arab Emirates  $ 0.371400
    United Kingdom  $ 0.019000
    United States of America  $ 0.004800
    US Virgin Islands  $ 0.004800
    Uruguay  $ 0.340200
    Uzbekistan  $ 0.191100
    Vatican  $ 0.171150
    Venezuela  $ 0.283950
    Viet Nam  $ 0.123750

    The information above shows the cost per minute for outbound calls made via Amazon Chime Voice Connector and proxy phone sessions. All calls originate in the United States or Canada. The rates displayed reflect only the charges from Amazon Chime; local toll charges may apply.

    *Except as otherwise noted, our prices are exclusive of applicable taxes and duties.
    You can also access Amazon Chime Voice Connector.

  • Receive Text Messages
  • Receive Text Messages

    Country  Rate per message (USD)
    United States of America   $0.00

    The information above shows the cost per minute for inbound calls received via Amazon Chime proxy phone sessions. The rates displayed reflect only the charges from Amazon Chime; local toll charges may apply.

    Text messaging is currently only supported for Amazon Chime proxy phone sessions. 

  • Send Text Messages
  • Send Text Messages

    Country Rate per message (USD)
    Armenia  $      0.1200
    Aruba  $      0.0020
    Australia  $      0.1500
    Bahamas  $      0.0020
    Bahrain  $      0.1200
    Bangladesh  $      0.1200
    Belize  $      0.0020
    Bermuda  $      0.0020
    Bhutan  $      0.1200
    Bolivia  $      0.0020
    Brazil  $      0.0020
    Brunei Darussalam  $      0.1200
    Bulgaria  $      0.1200
    Cambodia  $      0.1200
    Canada  $      0.0150
    Chile  $      0.0020
    China  $      0.1200
    Colombia  $      0.0020
    Costa Rica  $      0.0020
    Cyprus  $      0.1200
    Czech Republic  $      0.1500
    Denmark  $      0.1500
    Dominican Republic  $      0.1400
    Ecuador  $      0.0020
    Egypt  $      0.1200
    El Salvador  $      0.0020
    Ethiopia  $      0.1200
    Faroe Islands  $      0.1200
    Fiji  $      0.1200
    Finland  $      0.1500
    France  $      0.1500
    Germany  $      0.1500
    Gibraltar  $      0.1200
    Greece  $      0.1200
    Guadeloupe  $      0.1200
    Guam  $      0.1200
    Guatemala  $      0.1200
    Guyana  $      0.0020
    Hong Kong  $      0.1400
    Hungary  $      0.1200
    Iceland  $      0.1400
    India  $      0.1200
    Indonesia  $      0.1200
    Iraq  $      0.1200
    Ireland  $      0.1500
    Israel  $      0.1500
    Italy  $      0.1500
    Jamaica  $      0.0020
    Japan  $      0.1400
    Jordan  $      0.1200
    Kazakhstan  $      0.1200
    Kenya  $      0.1400
    Kuwait  $      0.1400
    Lao PDR  $      0.1400
    Latvia  $      0.1500
    Lithuania  $      0.1500
    Luxembourg  $      0.1200
    Macao  $      0.1400
    Malaysia  $      0.1200
    Malta  $      0.1200
    Marshall Islands  $      0.1200
    Martinique  $      0.1200
    Mauritius  $      0.1400
    Mexico  $      0.0020
    Mongolia  $      0.1200
    Namibia  $      0.1200
    Nepal  $      0.1200
    Netherlands  $      0.1500
    Netherlands Antilles  $      0.0020
    New Zealand  $      0.1500
    Nicaragua  $      0.0020
    Nigeria  $      0.1500
    Norway  $      0.1500
    Pakistan  $      0.1200
    Panama  $      0.0020
    Paraguay  $      0.0020
    Peru  $      0.0020
    Philippines  $      0.1200
    Poland  $      0.1500
    Portugal  $      0.1500
    Puerto Rico  $      0.0020
    Qatar  $      0.1200
    Romania  $      0.1200
    Russian Federation  $      0.1500
    Saint Barthelemy  $      0.1200
    Saint-Martin (French part)  $      0.1200
    Saudi Arabia  $      0.1500
    Singapore  $      0.1400
    Slovakia  $      0.1200
    South Africa  $      0.1500
    South Korea  $      0.1400
    Spain  $      0.1500
    Sri Lanka  $      0.1200
    St. Maarten  $      0.0020
    Sweden  $      0.1500
    Switzerland  $      0.1500
    Taiwan  $      0.1400
    Tajikistan  $      0.1200
    Thailand  $      0.1200
    Trinidad and Tobago  $      0.0020
    Turkey  $      0.1200
    United Arab Emirates  $      0.1500
    United Kingdom  $      0.1500
    United States of America  $      0.0150
    US Virgin Islands  $      0.0150
    Uzbekistan  $      0.1200
    Venezuela  $      0.1200
    Viet Nam  $      0.1200

    The information above shows the cost per SMS or MMS message sent and received via Amazon Chime proxy phone sessions. The rates displayed reflect only the charges from Amazon Chime; local toll charges may apply.

    Texts Messages are only supported for Amazon Chime proxy phone sessions. 

  • Phone Numbers
  • Phone Numbers

    Country  Direct Inward Dial (DID) rate per number per month (USD) Toll free rate per number per month (USD)
    United States of America $1.00 $1.00
  • Proxy Phone Sessions
  • Proxy Phone Sessions

      Rate per session
    Session $0.03

    Cost per each session, connecting two phone numbers. Session default length is 4 hours, and can be extended up to 12 hours. 

    Session costs are charged when a session is created. In addition, you will be billed for incoming and outgoing minutes for any phone calls made between the phone numbers included in the session, as well as any outgoing messages sent. Rates for calls and messages can be found on the Inbound Calling, Outbound Calling, Receive Text Messages, and Send Text Messages tabs. 

    The rates displayed reflect only the charges from Amazon Chime; local toll charges may apply. 

  • Streaming
  • Streaming

      Rate per minute
    Audio Streaming $0.0028

    Cost per minute to stream Voice Connector call audio or audio from SIPREC-compliant devices to Amazon Kinesis Video Streams. See Kinesis Video Streams pricing for additional fees related to Kinesis stream processing.

Pricing Examples

Amazon Chime Basic and Voice Connector

Consider a company of 50 employees wanting an easy way to chat, and to make outbound phone calls to the public telephone network. The company uses Amazon Chime Basic to chat and hold one to one Chime video calls. The company averages 11,100 monthly minutes of US outbound calls that are connected to the public switch telephone network with Amazon Chime voice connector.

The cost for Amazon Chime Basic and Voice Connector is:

Amazon Chime Basic = Free*

Outbound Minute Usage Cost = 11,100 (minutes) x $0.0048 (per minute) = $53.28

Total monthly cost: $53.28**

* May incur additional charges for using other services or products.

**Except as otherwise noted, our prices are exclusive of applicable taxes and duties.

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