Boost agent productivity and customer satisfaction
Empower your contact center agents to deliver great customer experiences from day one, with a comprehensive set of AI-powered capabilities that automatically determines a customer's issue, provides contextual customer information, and recommends personalized and accurate next best actions for faster resolution. Agents leverage a unified workspace that enables everything they need at their fingertips to provide personalized service to their customers.
Resolve customer issues faster
Use generative AI to provide your agents with the right insights and information to assist customers, while prioritizing and routing issues for efficient follow-up.
Unify your agent experience
Provide agents with a unified workspace that is easy and less stressful for new agents to learn, giving experienced agents everything they need to continuously improve the customer experience they provide.
Reduce per-agent costs
With pay-as-you-go pricing, you can toggle features on or off with a click of a button to optimize your agent experience, reduce their average handle time, and decrease your per-agent costs.
Amazon Connect Agent Workspace
Provide agents with a unified workspace so they can accept a call, chat, SMS, or task, and have all the right information and recommended next actions in one place.
Agent productivity features
Meet with AWS experts to assess how Amazon Connect improves agent productivity.