AWS Elemental Support

The AWS Elemental Support team has a variety of resources to help keep your video workflows running smoothly. You can choose from publicly-available resources to help get you started, or select a paid plan for additional technical support.

To learn more, please visit AWS Elemental Support.

The AWS Elemental Support Center User Guide is your step-by-step guide for navigating and using the AWS Elemental Support Center. In the AWS Elemental Support Center you can:

  • View, manage, and open support cases
  • Read knowledge base articles
  • Download software and view details of purchased and licensable products including activation keys, serial numbers, service plan dates, and enabled option packs

An AWS Account and an AWS Elemental service plan are required to access the support center. To request access, please contact us using this form.

AWS re:Post

Ask questions, find answers, and share knowledge about AWS Elemental Appliances & Software by accessing the vibrant community on AWS re:Post.


Visit the AWS Training and Certification library to find digital and classroom training.


Visit the AWS Partner Network (APN) to find an AWS Partner, explore AWS Partner Programs, or join the APN.


Visit the AWS Elemental Server FAQs page to learn more about availability for purchase and the expiration and renewal of active support plans.

Get Started

Want to learn more? Connect with an AWS media solutions expert.