Patient and clinician experience use cases

Virtual care and patient engagement icon
Virtual care and patient engagement
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Clinician experience icon
Clinician experience
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Virtual care and patient engagement

Virtual care and patient engagement icon

Through near real-time, omni-channel engagement and personalization tools that leverage artificial intelligence and machine learning, AWS and AWS Partners create virtual care environments which empower patients and members. 

AWS solutions & guidances

Telehealth on AWS icon

Guidance: Telehealth on AWS

Connect with patients where they are and when they need help, mixing virtual visits with in-person care.

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Intelligent Contact Centers on AWS icon

Solution: Intelligent Contact Centers on AWS

Add intelligence to your existing contact center solution to improve service and reduce cost.

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Australian Unity logo

Australian Unity quickly and efficiently builds their solution “Internet of Knees” using AWS Internet of Things (IoT) to improve clinical outcomes and are adapting it for other patient scenarios.

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MedStar Health logo

MedStar Health, the largest healthcare provider in the Maryland–Washington, DC, region, uses Amazon Connect to establish a telehealth support and operations call center in a matter of hours during the pandemic. Amazon Connect makes it easy for companies to implement customized integrations and virtual telehealth solutions.

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CareMonitor logo

Australian healthtech company CareMonitor works with AWS to create a unified platform for patient care—collecting and consolidating patient data from disparate sources in real time into a single, secure view. With AWS, CareMonitor connects healthcare providers and patients in telehealth consultations and provides smart services, such as care plan templates and continuous monitoring of vitals.

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EmOpti logo

“Knowing speed, reliability and scalability are critical in clinical environments, AWS is the core infrastructure underlying EmOpti’s workflow optimization and virtual health technology solution. Integrated with native electronic medical records and providing 99.99% end user availability, EmOpti is used by health systems to manage hundreds of thousands of emergency patients each year and decrease patient wait times by 50% or more.”

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Veritas logo

"Veritas and AWS are working together to help customers solve security and compliance challenges with telehealth while mitigating risk, and we are proud to innovate with AWS to solve the toughest data management challenges for healthcare customers."

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AWS Marketplace can help healthcare organizations leverage scalable and reliable solutions that help attract and retain patients, clinicians, and members. 

Clinician experience

Clinician experience icon

Solutions for streamlining clinical workflows and reducing burnout allow clinicians to focus on patient care. AWS and AWS Partners offer solutions—such as automated speech recognition—that give clinicians quick access to the information they need while reducing the burden of data entry.

Houston Methodist logo

Houston Methodist, an eight-hospital system providing care to Houston-area patients, builds a voice automation solution on AWS to simplify arduous, click-heavy electronic medical record tasks, improve clinical efficiency, and alleviate nurse and physician burnout. With AWS’s secure, industry-compliant solutions, Houston Methodist is transforming its clinical workflow.

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MedStar Health logo

Washington, DC-area healthcare provider MedStar Health turns to Amazon Connect on AWS to establish a telehealth support center during the pandemic. Designed to facilitate remote patient care and reduce clinician workloads, the AWS-powered support center makes it easier for MedStar patients and providers to connect and communicate.

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Children’s Hospital of Orange County (CHOC) logo

Children’s Hospital of Orange County (CHOC), one of the nation’s leading children’s hospitals, leverages VMware on AWS to boost clinician satisfaction. By providing fast, reliable access to patient care applications from any device, anytime, VMware on AWS makes clinician’s jobs easier while simultaneously saving money and improving patient outcomes.

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3M Health Information Systems logo

"3M Health Information Systems works to eliminate revenue cycle redundancies and create more time for physicians to care for patients, and is leading the shift from volume to value-based care. AWS’s breadth and depth of services help 3M HIS empower clients to close the loop between care and revenue integrity, supporting clinicians with real-time guidance and accurate documentation."

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Pariveda logo

"Our ability to collaborate, experiment, and rapidly deliver results for our clients is at core of what makes our collaboration with AWS unique. Within Healthcare, Pariveda and AWS demonstrate the value of this approach as we seek to improve patient experience, streamline clinical workflows, and reduce physician burnout with innovative technologies in the AI/Voice/NLP space."

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Leverage solutions in AWS Marketplace that streamline workflows and create efficiencies to enable better delivery of patient care. 

Accelerate the evolution of personalized healthcare

Learn what KLAS has to say about AI/ML solutions from AWS and how they can help you create better clinician, member, and patient experiences.

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