Why AWS Enterprise Support?
AWS Enterprise Support provides a comprehensive suite of resources, including proactive planning, advisory services, automation tools, communication channels, and 24/7 expert support. Our Support engineering team is trained in all technical domains covered by AWS, and is available to provide you with general guidance, how-to advice, best practice help, troubleshooting, and operational support. You will also get access to a Technical Account Manager (TAM) who will provide consultative architectural and operational guidance delivered in the context of your applications and use-cases to help you achieve the greatest value from AWS. Learn more about engagement with your TAM.
By utilizing these services, you can achieve your desired business outcomes in the cloud, such as improved performance, optimized costs, and increased security. Customers on AWS Enterprise Support can experience more than 15% cost-savings across select services when compared with customers with similar total AWS spend on other tiers of AWS Support. We continuously invest in proactive tools, technologies, and expertise to provide world class support for the breadth of AWS services.