Hilton Moving Large Scale Contact Centers to Amazon Connect
Hilton is a leading global hospitality company with a portfolio of 17 world-class brands comprising nearly 5,900 properties in 114 countries and territories. Dedicated to fulfilling its mission to be the world’s most hospitable company, Hilton has welcomed more than 3 billion guests in its 100-year history. Delivering best-in-class customer service is extremely important for their guest experience, and their call centers handle 41 million calls annually across 16 languages. Hear why, and how, Hilton moved their large-scale contact center to Amazon Connect.