Evaluate for Amazon Connect by Qualtrak

Continuously improve the performance of your agents and achieve better business results

Qualtrak’s Evaluate for Amazon Connect is an intuitive, easy-to-use quality monitoring and online learning solution. Evaluate enables you to develop and enhance the skills of your agents so that you can deliver better customer service, increased customer loyalty, greater brand value adherence, improved cross and up-selling, greater first call resolution, and much more.

This solution is supported by an AWS Quick Start, AWS Marketplace listing, and optional consulting offers crafted by AWS Partner Network (APN) Partners with validated Amazon Connect capabilities.

  • Learn
  • Launch
  • Work with an APN Partner
  • Purchase
  • Get help
  • Learn
  • Learn

    Solution highlights:

    • ­Measure performance at multiple levels: individual agents, teams, and groups of teams
    • ­Send agents bite-sized online interactive coaching sessions
    • Enable agents to review the evaluated calls (including the learning content) during convenient times
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    Key benefits:

    • ­Interactive Dashboards: Qualtrak’s Evaluate quality monitoring summarizes key activities and performance indicators for supervisors and agents
    • ­Modular Application: Qualtrak Evaluate is divided into three modules, ‘Console’, ‘QM’, and ‘Profile’, that conveniently separates system administrative functions from quality monitoring/coaching features and specific program administration
    • ­Flexible, Fully Editable Templates: Qualtrak Evaluate enables you to freely create multiple templates against which calls will be evaluated
    • ­Coaching/Personalized Learning: With a single-click, supervisors can add one or many individual comments against a question giving acknowledging and developmental feedback

    Discover value from this solution by gaining access to AWS credits to support a Proof-of-Concept (POC) and consulting offers from APN Partners with validated Amazon Connect consulting capabilities that include AWS co-investments. Click below for more information.

  • Launch
  • Launch

    You can launch Evaluate for Amazon Connect by Qualtrak Solutions utilizing an AWS Quick Start integration.

    The AWS Quick Start integrations for Amazon Connect follow best practices from AWS for the highest level of security and availability. You can deploy solutions, as needed, based on your demands and business objectives.

  • Work with an APN Partner
  • Work with an APN Partner

    APN Partners offer consulting offers for Amazon Connect to help you quickly discover value from this solution. Follow these links to find more about these APN Partners and their consulting offers, and to request more information or support.

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  • Purchase
  • Purchase

    Evaluate for Amazon Connect by Qualtrak Solutions can be found in AWS Marketplace.

  • Get help
  • Get help

    Discover value from this solution by gaining access to AWS credits to support a Proof-of-Concept (POC) and consulting offers from APN Partners with validated Amazon Connect consulting capabilities that include AWS co-investments. Click below for more information.

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    AWS Credits
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Learn more about Amazon Connect

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