Category: Amazon Machine Learning

Iberdrola, one of the world’s largest utility companies, has embraced cutting-edge AI technology to revolutionize its IT operations in ServiceNow. Through its partnership with AWS, Iberdrola implemented different agentic architectures using Amazon Bedrock AgentCore, targeting three key areas: optimizing change request validation in the draft phase, enriching incident management with contextual intelligence, and simplifying change model selection using conversational AI. These innovations reduce bottlenecks, help teams accelerate ticket resolution, and deliver consistent and high-quality data handling throughout the organization.

Amazon Nova Sonic delivers real-time, human-like voice conversations through the bidirectional streaming interface. In this post, you learn how Amazon Nova Sonic can solve some of the challenges faced by cascaded approaches, simplify building voice AI agents, and provide natural conversational capabilities. We also provide guidance on when to choose each approach to help you make informed decisions for your voice AI projects.

This blog post dives deeper into the implementation architecture for the Automated Reasoning checks rewriting chatbot.

Working with the Generative AI Innovation Center, New Relic NOVA (New Relic Omnipresence Virtual Assistant) evolved from a knowledge assistant into a comprehensive productivity engine. We explore the technical architecture, development journey, and key lessons learned in building an enterprise-grade AI solution that delivers measurable productivity gains at scale.

In this post, you will learn how to deploy Fullstack AgentCore Solution Template (FAST) to your Amazon Web Services (AWS) account, understand its architecture, and see how to extend it for your requirements. You will learn how to build your own agent while FAST handles authentication, infrastructure as code (IaC), deployment pipelines, and service integration.

This post walks through how agent-to-agent collaboration on Amazon Bedrock works in practice, using Amazon Nova 2 Lite for planning and Amazon Nova Act for browser interaction, to turn a fragile single-agent setup into a predictable multi-agent system.

Today, we’re announcing structured outputs on Amazon Bedrock—a capability that fundamentally transforms how you can obtain validated JSON responses from foundation models through constrained decoding for schema compliance. In this post, we explore the challenges of traditional JSON generation and how structured outputs solves them. We cover the two core mechanisms—JSON Schema output format and strict tool use—along with implementation details, best practices, and practical code examples.

In this post, we explore the Amazon Nova rubric-based judge feature: what a rubric-based judge is, how the judge is trained, what metrics to consider, and how to calibrate the judge. We chare notebook code of the Amazon Nova rubric-based LLM-as-a-judge methodology to evaluate and compare the outputs of two different LLMs using SageMaker training jobs.

Associa collaborated with the AWS Generative AI Innovation Center to build a generative AI-powered document classification system aligning with Associa’s long-term vision of using generative AI to achieve operational efficiencies in document management. The solution automatically categorizes incoming documents with high accuracy, processes documents efficiently, and provides substantial cost savings while maintaining operational excellence. The document classification system, developed using the Generative AI Intelligent Document Processing (GenAI IDP) Accelerator, is designed to integrate seamlessly into existing workflows. It revolutionizes how employees interact with document management systems by reducing the time spent on manual classification tasks.

In this post, you will learn how to configure and use Amazon Nova Multimodal Embeddings for media asset search systems, product discovery experiences, and document retrieval applications.