AWS for Travel and Hospitality

Experience a digital transformation and achieve enhanced customer experiences and operational efficiency with AWS.

2023 Digital Transformation Report and Resources from Skift & AWS  |  Discover how travel and hospitality leaders plan to enhance the customer experience and improve operational efficiency with generative AI. Learn more »

Innovate through disruption with AWS
Travel and hospitality companies have always innovated through disruption—and that is particularly true today. We’ve seen this time and again with our customers leveraging AWS to improve operational efficiencies and enhance the customer experience even when faced with a global pandemic. That’s because AWS has the most services, capabilities, and experience and fastest rate of innovation in the cloud.
Reimagining Travel & Hospitality with AWS (2:23)


Save on valuable infrastructure costs
Eliminate technical debt, better link demand with IT costs, and reallocate resources to higher value projects faster.
Respond quickly to market dynamics
Leverage the agility that the cloud offers to adapt and adjust your operations as new events impact your business.
Elevate the customer experience
Build personalized, connected experiences using generative AI to enhance guest satisfaction and increase revenue.

Customer stories

Leading travel and hospitality companies innovate with AWS. Learn how brands around the world are achieving a digital transformation to better serve guests while saving on time and costs.

Domino's logo

Domino’s Pizza Enterprises Delivers in Record Time Using AWS for Predictive Ordering

Domino’s Pizza Enterprises uses AWS machine learning solutions to predict ordering behavior and deliver meals faster to customers.

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Star Alliance logo

Star Alliance Goes All-in on AWS

Star Alliance has gone all in on AWS to rapidly deliver apps, products, and services to its customers and invent the next era of air travel.

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Melco logo

Melco Resorts & Entertainment Enhances Guest Experience on AWS

Melco is utilizing AWS to enhance the guest experience, increase staff productivity, speed up time to market, and improve revenue streams.

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Just Eat Takeaway logo

Just Eat Takeaway Uses AWS to Scale to Meet Unprecedented Demand

By building on AWS, Just Eat Takeaway was able to scale its services and also find new ways to help its staff work from home.

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G6 Hospitality logo

G6 Hospitality Innovates on Behalf of Its Guests Using AWS

G6 Hospitality is able to ensure a seamless, connected, and more personalized experience for its guests while saving money.

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AWS empowers travel and hospitality

Discover purpose-built travel and hospitality solutions and services from AWS.

Solution areas

Retailing & Personalization

Increase guest engagement and sales through relevancy.

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Connected Experiences

Enhance guest satisfaction through seamless omnichannel experiences.

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Customer Service

Increase loyalty and revenue with best-in-class customer service.

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Optimize Core Operations

Gain insights to get more out of your assets.

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Optimize IT

Lower costs and complexity and increase innovation.

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Optimize resource usage, and minimize environmental impact.

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Experience in every segment

Companies around the world, across every segment of the travel and hospitality industry—and of every size—run their organizations on AWS. AWS has deep experience across the industry including airlines and airports; restaurants; accommodation and lodging; trains and cruise lines; travel sellers and travel management companies; and technology services and solution providers.

Accommodation and Lodging

Leading accommodation and lodging companies choose to build on AWS for the flexibility and scale needed to adjust and innovate quickly to our changing world.

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Top airlines are working with AWS because of the flexibility and scalability needed to reduce costs, and to adjust and innovate quickly to new changes and business dynamics.

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Airports work with AWS to drive innovation, enhance the passenger experience, and improve security.

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By working with AWS, restaurant, catering and food service businesses are able to enhance customer experiences while increasing operational efficiency.

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AWS for RMS: Modern revenue management in the cloud

Learn how travel and hospitality companies can optimize revenue in the cloud

Innovate with key Travel and Hospitality industry partners

Discover purpose-built solutions and services from an expansive network of industry-leading AWS partners.

Datalex logo

Datalex provides a digital commerce platform to empower airlines to be digital retailers. The platform offers airlines an ability to deliver a competitive and differentiated airline retail experience on every device, across every sales channel, and at every touchpoint in the customer journey.

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DocMX logo

DocMX is a hospitality document and information management technology company that delivers operational excellence, cost savings, and regulatory compliance for hospitality back-office operations. DocMX uses AWS ML capabilities to automate and digitize business processes in Finance, Accounting, and HR.

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Elenium logo

Elenium delivers touchless self-service technology to make the world safer and provide passengers with a seamless journey experience. Solutions include contactless airport technology with vital signs detection.

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NLX logo

NLX helps customers to create conversational experiences at scale, including a platform to build and manage conversational AI applications, Voice Insights to provide Contact Center Insights, and Analytics for Amazon Connect.

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Shiji logo

Shiji provides software solutions and services for enterprise companies in the hospitality industry, ranging from hospitality technology platform, hotel management solutions, retail systems, payment gateways, and more.

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Volara logo

Volara provides custom voice-based solutions for the hospitality industry. Volara enables hoteliers to leverage popular consumer voice assistants to drive efficiency, increase revenues, and build loyalty.

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AWS Service Partners

Our network of AWS Service partners offers strategy and deployment services to Travel and Hospitality brands to accelerate digital transformation and innovation.

Accenture logo

Accenture Travel Industry Practice helps travel companies outmaneuver uncertainty by innovating around industry-specific functions and capabilities to provide clients with speed-to-value.

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Deloitte logo

Deloitte Travel & Hospitality helps to mobilize data and insights to optimize customer experiences, create operational efficiencies, improve product pricing, and inform management decisions.

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IBS Software logo

IBS Software is a leading SaaS solutions provider for the travel industry globally, managing mission-critical operations for customers in the aviation, tour and cruise, and hospitality industries.

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Slalom logo

Slalom specializes in helping clients maximize the value of AWS cloud, from planning to migration. Its expertise extends across infrastructure architecture, enterprise data management, and more.

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AWS Marketplace

Travel and Hospitality solutions from AWS partners are also available on AWS Marketplace, a digital catalog of third-party software, services, and data that makes it easy to find, buy, deploy, and manage software on AWS.

Foursquare logo

Foursquare offers a wide range of solutions that empower brands with location data. From Foursquare’s COVID-19 Insights Report: Omicron Impact Analysis, available at no cost on AWS Marketplace, to 15+ Foursquare Global Places data samples.

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Local Measure logo

Local Measure Engage for Amazon Connect is an omnichannel agent desktop for contact centers to manage all inbound customer conversations across voice, email and digital messaging all in one place, radically improving agent productivity and powering meaningful customer experiences.

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Mphasis logo

Mphasis helps enterprises transform businesses globally, from Airline Reviews Sentiment Analyzer, an ML based solution that classifies reviews into positive and negative sentiment categories, to Passenger Traffic Forecasting, which predicts passengers expected to travel using historic weekly passenger data.

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NLX logo

NLX SaaS solutions are available on AWS Marketplace, including NLX Studio, a platform to build and manage conversational AI applications, Voice Insights to provide Contact Center Insights and Analytics for Amazon Connect, and Conversations by NLX to design conversations visually.

Learn more »

Get started

Leading companies in travel & hospitality are already using AWS. Contact our experts and start your own AWS Cloud journey today.
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