Provide your customers with a connected, frictionless journey, whether that’s through an airport, at a hotel or resort, or elsewhere.

Customers expect a seamless, connected experience—whether that means within a physical space or connecting various pieces of information together into one holistic, frictionless view.
With a connected experience, companies can easily communicate relevant updates and information to customers at the right time, across any channel or touchpoint. Using AWS’s broad and deep Internet of Things (IoT) offerings, companies are able to digitize and illuminate the offline world, connecting previously isolated or standalone devices into a virtual and connected ecosystem. Businesses are building on AWS to integrate a wide variety of digital services to offer customers and guests a multichannel, connected experience.

Benefits

Create a single view of a customer
Connect various pieces of information together into one holistic view of a customer for timely interactions.
Get more out of your customer data
A comprehensive set of AWS services gather, process, analyze, and act on data at a global scale, putting the customer at the center.
Deploy scalable experiences fast
AWS also makes it easy to create, configure, and implement scalable mobile and web applications to enable these connected experiences using services such as AWS Amplify.

AWS services

Automate your image and video analysis with machine learning
Build chatbots with conversational AI
Build extensible, full-stack web and mobile apps faster

Customer stories

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Elenium Enables Safer and Smoother Airport Travel Using AWS

Elenium employed a suite of services from AWS to create a touchless system that eliminates outdated, confusing, and time-consuming processes to increase passenger flow.

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 Elenium Enables Safer and Smoother Airport Travel Using AWS
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McDonald’s Transforms the Drive-thru Experience

Using multiple AWS services for data management and machine learning, McDonald’s provides drive-thru customers with recommendations based on a variety of factors.

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IHG Hotels and Resorts is enhancing the overall guest experience with AWS
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IHG Hotels & Resorts Enhances Guest Experiences Using AWS

IHG Hotels & Resorts builds on AWS to quickly innovate, test, and roll out new services, such as IHG Studio, a digital in-room guest entertainment solution.

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Wyndham Hotels and Resorts is Building Resiliency for the Long Run
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Wyndham Hotels & Resorts is Building Resiliency for the Long Run on AWS

Due to the impact of COVID-19, Wyndham quickly moved its global workforce off-campus while building new solutions for its guests, such as its mobile app and Instant Hold feature.

Watch the video »

Jack in the Box Moves to AWS
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Jack in the Box Moves Data Center to AWS to Scale Customer Engagement

Jack in the Box is empowering its franchisees with technology to deliver a delightful customer experience that keeps guests coming back. 

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Innovate with key Travel and Hospitality industry partners

Discover purpose-built solutions and services from an expansive network of industry-leading AWS partners specializing in technology that enhances guest satisfaction through exceptional experiences.

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Elenium delivers touchless self-service technology to make the world safer and provide passengers with a seamless journey experience. Elenium’s solutions include contactless airport technology with vital sign detection.

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Rigado delivers edge gateway and sensor networks for travel & hospitality brands to secure, monitor, and automate their commercial spaces. Rigado offers the Allegro Kit for AWS with an AWS Quickstart, to help customers accelerate the delivery of hospitality IoT solutions.

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Volara provides custom voice-based solutions for the hospitality industry. Volara enables hoteliers to leverage popular consumer voice assistants to drive efficiency, increase revenues, and build loyalty.

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AWS Service Partners

Our network of AWS Service partners offers strategy and deployment services to Travel and Hospitality brands to accelerate digital transformation and innovation.

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Accenture Travel Industry Practice helps travel companies outmaneuver uncertainty by innovating around industry-specific functions and capabilities to provide clients with speed-to-value.

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Deloitte Travel & Hospitality helps to mobilize data and insights to optimize customer experiences, create operational efficiencies, improve product pricing, and inform management decisions.

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Slalom specializes in helping clients maximize the value of AWS cloud, from planning to migration. Its expertise extends across infrastructure architecture, enterprise data management, and more.

Learn more »

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TensorIoT products and services are used by global hotel brands and other Fortune 500 companies. TensorIoT delivers complete end-to-end solutions in IoT, data engineering, machine learning, and artificial intelligence.

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Discover AWS Travel & Hospitality Competency Partners

AWS Travel and Hospitality Competency partners are validated for technical proficiency and proven customers success and have deep domain expertise to accelerate the industry’s modernization and innovation journey from behind-the-scenes operational efficiencies to guest-facing customer experiences.

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Resources

See related technical guides, solution briefs, blogs, and much more.

Video

G6 Hospitality (Motel 6 and Studio 6) Innovates on Behalf of Its Guests Using AWS

Hear from G6 Hospitality's Rob Palleschi, CEO, and John Laplante, CIO, explain why they chose AWS and the benefits their guests, and employees, are experiencing as a result. 

G6 Hospitality (Motel 6 and Studio 6) Innovates on Behalf of Its Guests, Using AWS (2:01)
Avis Budget Group Uses AWS to Innovate Future Mobility Services
Video

Avis Budget Group Uses AWS to Create a Connected Fleet and Give Customers More Control

Learn how Avis Budget Group is using machine learning and advanced analytics to develop a wide variety of innovative connected vehicle applications and mobility services.

Watch the video »

Building "What's Next" in Travel and Hospitality eBook cover
eBook

Building What’s Next in Travel and Hospitality

Discover how AWS customers and partners, like Japan Airlines and Reltio, are building what's next for the travel and hospitality industry by delivering connected and seamless guest experiences to boost guest loyalty. 

Read the eBook »

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Reference Architecture

Airport Optimizer

A system for airports with multiple terminals that uses schedules published to OAG (up to 330 days in the future), operating costs, terminal and gate configurations to optimize terminal and gate openings when experiencing drastically reduced schedules.

Download the reference architecture »

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Reference Architecture

Connected Restaurants

Build smart connected restaurants leveraging IoT and AI/ML to maintain food quality and safety in the kitchen, preserve products in cold storage, maintain social distancing, managing queue depths, measure and monitor foot and vehicle traffic, and maintain cleanliness and sanitation in restrooms.

Download the reference architecture »

Get started

Leading companies in travel & hospitality are already using AWS. Contact our experts and start your own AWS Cloud journey today.
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