Center Parcs, a leading holiday operator in the UK and Ireland, sought to enhance its data management and analytics capabilities to better serve more than two million annual guests. Struggling with fragmented data and delayed processing, the company engaged with AWS Partner Firemind. Firemind implemented a robust data lake architecture on Amazon Web Services (AWS) that enabled real-time data integration and advanced analytics. This enhanced Center Parcs’ operational efficiency and laid the foundation for future innovations, including personalized guest experiences driven by machine learning.
TUI Group is a German global tourism platform company that covers the entire tourism value chain. It wanted to offer personalized experiences to travelers based on their previous choices or even when visiting the company website for the first time. It used machine learning (ML) models to help create individualized experiences but found that it took too much time to develop those models. By working with AWS Partner Data Reply, it was able to accelerate the speed of creating and deploying ML models and provide greater personalization. This delivered benefits of €7 million in the first year.
Choice Hotels regained visibility and control in their shared cloud infrastructure with AWS Partner Aviatrix and Amazon Web Services (AWS). This transformation enhanced efficiency, security, and customer experience, supporting streamlined network operations and expansion across their global brands.
TUI Group is one of the world’s leading global tourism services, providing 21 million customers with an unmatched holiday experience in 180 regions. The TUI content teams are tasked with producing high-quality content for its websites, including product details, hotel information, and travel guides, often using descriptions written by hotel and third-party partners. In this post, we discuss how we used Amazon SageMaker and Amazon Bedrock to build a content generator that rewrites marketing content following specific brand and style guidelines.
We will introduce how generative AI contributes to VoC (Voice of Customer) analysis in contact centers, particularly focusing on the advantages of methods using the latest LLM (Large Language Model) technology and their superiority when compared to conventional approaches.
ANA X leveraged its expertise and options to successfully migrate from an on-premises PBX-centric call center system to the cloud-based Amazon Connect. This article shares the background and successful experience, touching on the possibility for readers to realize system migration and operation on their own.
Efficient baggage tracking systems are indispensable in the aviation industry and help to provide timely and intact delivery of passengers’ belongings. Baggage handling and tracking errors can trigger a chain of complications, from flight delays and missed connections to lost luggage and dissatisfied customers. Such disruptions tarnish the airline’s reputation and can result in significant [...]
Jun Zhang, John Windsor, Javier Griñón,
2024年9月17日
In this blog post, we will explore Swissport’s cloud journey as they migrate their core business applications to AWS. We will dive into how they implemented a robust incident management solution to support their migration efforts, resulting in a 65% improvement in incident response times and an 80% increase in SLA compliance, setting a solid foundation [...]