AWS Training Policies

This Section 1 applies to your purchase of Classroom Training, a type of AWS Training as defined in the AWS Service Terms available at https://aws.amazon.com/service-terms/.

1.1 Term. The term (“Term”) for your order of AWS Classroom Training (“Order”) is: (i) 365 calendar days from the last date you or AWS sign, click-to-accept, confirm, or complete your Order (“Effective Date”); (ii) from the Effective Date to December 31st if your Order contains classes with some or no Class Start Dates and AWS funding or discounts (“Training Funding”); or (iii) is detailed in your Order if it extends beyond 365 days. Credits—distinct from Training Funding—apply to classes in your Order with the term described in any separate credit agreements.  

1.2 Payments. AWS will invoice you after delivery of a class. You agree to pay the amount listed on your Order, additional fees from a class size increase, and all applicable taxes consistent with payment terms for Services as set forth in the AWS Customer Agreement available at https://aws.amazon.com/agreement, or other written agreement, governing your use of the Services (the “Agreement”). Unless specifically modified in the Agreement, all amounts are in local currency, which may be adjusted on an exchange rate determined by AWS.

1.2.1 Prepaid Training. Prepayment is available in certain countries, as approved by AWS, listed at https://aws.amazon.com/training/aws-training-policies/countries/. If you opt to prepay, you agree to pay the amount listed on your Order and applicable taxes (“Prepaid Funds”) within 30 calendar days of (1) the Effective Date, or (2) receipt of the prepayment invoice, whichever is later. If you do not prepay within 30 calendar days, AWS may invoice you as described in Section 1.2, after delivery of classes. Prepaid Funds expire at the end of the Term and will not be refunded. To help you manage your Prepaid Funds, AWS will provide a “Monthly Usage Summary Statement” outlining the classes delivered and your remaining balance of Prepaid Funds. Prepaid Funds may not be applied to any other AWS Account, Service, or Order and may not be transferred to any third party or exchanged for other cash or discounting.

1.3 Class Size Change. You may change the number of individuals (“Learners”) who may access any class by emailing your AWS Training representative at least 2 business days prior to the class start date, and providing the class name, class start date, location, and revised number of Learners. The maximum number of Learners for any class is 25. You will be billed for and agree to pay the greater of (i) the list price class fee for the minimum number of Learners listed on the Order (“Minimum Class Fee”), or (ii) the revised number of Learners registered for the class—including registered Learners who do not attend the class —and applicable taxes.

1.4 Class Scheduling. Classes are either scheduled with start dates in your Order, or you must contact your AWS Training representative to schedule any class without a start date at least 14 days before the end of the Term.  

1.4.1 Class Rescheduling and Cancelation. Either you or AWS may reschedule or cancel a class at least 14 calendar days before the class start date. If you request to reschedule or cancel a class less than 14 calendar days before the class start date, AWS may bill you the Minimum Class Fee, incurred travel expenses listed in the Order, and applicable taxes. If you make a rescheduling request at least 14 calendar days before the class start date but AWS is unable to reschedule within the Term, you may keep the original class start date, or AWS will cancel the class at no charge. If AWS makes a rescheduling request at least 14 calendar days before the class start date but you are unable to reschedule the class within the Term, AWS will cancel the class at no charge. If AWS discontinues a scheduled class, you may accept AWS’s suggested replacement class or cancel the class at no charge.

This Section 2 applies to your purchase of AWS Skill Builder Team subscriptions (“Team Subscription(s)”) for Learners to access Digital Training content (“Seats”), as described in your Order.

2.1 Skill Builder Fees and Payment. You agree to purchase a Team Subscription as of the last date you or AWS sign, click-to-accept, or complete your Order (the “Effective Date”). The Team Subscription is priced per Seat, as described in your Order and the AWS Skill Builder Team Subscription Pricing site available at https://aws.amazon.com/training/digital/pricing/. The Team Subscription charge will appear on the AWS Billing Console, alongside your other AWS Service usage charges. Payment terms are determined by the Agreement.

2.2 Term. The Team Subscription provides you access to subscription benefits for one year (“Team Subscription Term”). The Team Subscription does not auto-renew. To maintain uninterrupted access, you must work with your AWS Training representative to place a new order for the Team Subscription before the end of your Team Subscription Term.

2.3 Start Date and Seat Access. Your Team Subscription starts as indicated in Table 2.3 depending on the method of access you choose. If you inform your AWS Training and Certification representative within 2 business days of the start date of your Team Subscription that you do not have access to your Seats, your one-year Team Subscription will not start until AWS confirm you have access.

2.4 Additional Seats. If you are already using the Team Subscription, you can purchase additional Seats under that same Team Subscription. Your additional Seats will start 20 business days after you confirm the Order or when AWS informs your Learning Administrator(s) that the additional Seats are ready, whichever occurs first. If you inform your AWS Training and Certification representative within 2 business days of the start date that you do not have access to your Seats, your additional Seats will not start until AWS confirms you have access. All Seats purchased during the Team Subscription Term will expire at the end of the Team Subscription Term regardless of when the Seats were purchased within the Team Subscription Term. Your total price will be calculated pro-rata based on the time period for Seat additions made during the Team Subscription Term, and will be communicated to you in writing by AWS. To purchase additional Seats, please contact your AWS Training and Certification representative.

2.5 Seat Assignment and Reassignment. Only one Learner can use a Seat at any given time, and Seats are meant to be used by a single Learner throughout the duration of the subscription. You may reassign up to twenty percent of Seats to different Learners within your organization during the subscription period. If you reassign a Learner’s Seat, they will no longer be able to access any subscription-only training content. However, they will be able to access their Training history.