Category: Management Tools

The Track-It! help desk and endpoint management system helps an organization track all IT tasks and end-user issues and requests in one place. The new AWS Quick Start for Track-It! help desk software by BMC Software solves this problem by simplifying the setup, configuration, and ongoing management of the system. It provides users an easy to implement, secure, globally accessible help desk and endpoint management system in a fraction of the time and cost of doing it yourself.

Customers considering advanced monitoring solutions based on machine learning to reduce false alarm notifications can choose DXC Technology as their implementation partner due to its vast domain experience across industry verticals and deep cloud technology expertise. Learn how DXC analyzed the challenges faced by a large global pharmaceutical company and how the proposed monitoring solution helped the customer save effort in handling false incidents.

Learn how T-Systems has enabled AWS Config at scale on Deutsche Telekom IT’s AWS landing zone, which is a brownfield environment with more than 600 AWS accounts. AWS Config is a governance and compliance service that enables you to assess, audit, and evaluate the configurations of your resources. The main motivator for Deutsche Telekom IT using AWS Config is that developing compliance checks using custom tools was time consuming, unscalable, and came with a large operational overhead.

Many applications are built to run on hybrid cloud environments, leveraging distributed services and data from multiple clouds, SaaS properties, on-premises infrastructure, and from the edge. Learn how Cisco Intersight Workload Optimizer (IWO) delivers application resource optimization, providing a unified view of customer application environments in public, private, and hybrid cloud environments. IWO’s real-time decision engine helps lower costs, automate workloads, and optimize application resources.

A fundamental component of the Operational Excellence pillar of the AWS Well-Architected Framework is evolving your environment, incorporating continuous improvement over time. Moving to the cloud should be transformational for a business, by adding agility, and making it easier to innovate. Learn how DXC Technology, an AWS Premier Consulting Partner, integrated their ServiceNow instances with AWS Support so they could accelerate ticket resolution via automating ticket processing.

Relevance Lab is a platform-led services company specializing in cloud, DevOps and automation, analytics, and digital transformation. RLCatalyst AppInsights from Relevance Lab is a product complementing the AWS Service Catalog AppRegistry to provide application-centric views of cloud resources combining infrastructure, applications, and services. It supports a dynamic CMDB for operational excellence and cost governance in ServiceNow. The application is available at ServiceNow Store at no additional cost.

A well-architected multi-account AWS environment helps businesses use AWS to migrate, modernize, and innovate faster. Many customers currently using the self-managed AWS Landing Zone solution are looking to transition to AWS Control Tower to gain additional benefits. This post describes a strategic collaboration between Tech Mahindra, AWS, and a customer in Africa to transition from AWS Landing Zone to the AWS Control Tower environment.

Tagging helps organizations optimize expenses while improving the ROI of their cloud deployments and providing an effective means of allocating expenses to the correct cost centers. Tagbot is a simple tool that uses AI/ML to expose the tag coverage in your AWS environment. Built by TrackIt and available on AWS Marketplace, Tagbot addresses the business impact associated with how well-tagged your infrastructure is.

Customers with IBM i and AIX environments are keen to accelerate their modernization with AWS. By reducing complexity or cost, customers can benefit from a low latency, hybrid solution that enables new use cases derived from the connectivity between managed IBM i/AIX and AWS. Connectria is an AWS Migration Competency Partner and audited MSP that provides a fully managed hosting service for IBM i and AIX systems.

As AWS Control Tower is adopted more and more, it’s important that AWS Consulting Partners within the AWS Solution Provider Program can leverage the multi-account benefits Control Tower offers. Learn how the Solution Provider Program is flexible in the types of customer models it allows. This flexibility serves the end customer’s business needs. However, AWS Partners must take care in how they architect AWS Organizations for their customers, which directly impacts the use of Control Tower.