AWS Partner Network (APN) Blog

Tag: Accenture

How Accenture’s CCE Solution Powered by AWS Generative AI Helps Improve Customer Experience

Contact centers can improve customer experiences using generative AI, which creates new content and conversations. Accenture’s Connected Customer Experience (CCE) solution incorporates AWS services to provide personalized human and AI interactions. It uses generative AI for agent assist, call summarization, and self-service FAQs. By leveraging generative AI on AWS, CCE aims to enhance agent productivity, reduce handle times, and deliver exceptional customer experiences.

How Accenture Accelerates Building a Secure Cloud Foundation Natively on AWS

Enterprise cloud adoption enables scalability but can introduce security and compliance challenges from decentralized builders and disparate growth. Accenture’s Secure Cloud Foundation on AWS provides a well-defined, automated account provisioning process with guardrails to enable secure and streamlined self-service innovation across teams. It establishes robust cloud foundations to automate security and break organizational barriers for accountability and outcomes.

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Say Hello to 198 AWS Specialization Partners Added or Renewed in November

We are excited to highlight 198 AWS Partners that received new or renewed specializations in November for our global AWS Competency, AWS Managed Service Provider (MSP), AWS Service Delivery, and AWS Service Ready programs. These designations span workload, solution, and industry, and help AWS customers identify top AWS Partners that can deliver on core business objectives. AWS Partners are focused on your success, helping customers take full advantage of the business benefits AWS has to offer.

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New AWS Partner Program Launches and Updates Announced at re:Invent 2023

Thank you for joining us in Las Vegas for AWS re:Invent 2023. We hope you enjoyed all of the educational content and big announcements. If you missed anything or just want to recap, we have rounded up the most relevant launches and program updates available for the AWS Partner and AWS Marketplace communities, including the AWS Partner Keynote with Ruba Borno, which showcased how AWS is improving the partner experience to guide partners to higher-value opportunities and longer-term success.

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Announcing the Regional 2023 AWS Partners of the Year for Europe, Middle East, and Africa

We are excited to announce our regional 2023 AWS Partners of the Year from Europe, Middle East, and Africa (EMEA). This year’s partner award winners can be proud of the contributions they have made to empower organizations to make data-driven decisions and save costs whilst also achieving certifications to better meet customers’ evolving needs. Working side by side with AWS Partners, we are stronger when supporting customers together and look forward to strengthening our partnerships in 2024.

Improve the Resilience Posture of Your Workloads with AWS Resilience Competency Partners

Organizations today face a number of resilience challenges—from data and state failures to downtime caused by code deployment issues or unexpected events—with high expectations from customers to be ‘always on, always available’. That’s why we’re excited to announce the AWS Resilience Competency, which helps AWS customers improve the availability and resilience of critical workloads in the cloud.

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Announcing the 2023 Geo and Global AWS Partners of the Year

Each year, we honor members of the AWS Partner Network (APN) from around the globe that play key roles in helping customers drive innovation and build solutions on AWS. Announced during a Partner Awards Gala at AWS re:Invent, the 2023 Geo and Global AWS Partner Awards recognize a wide range of partners whose business models have embraced specialization, innovation, and cooperation over the past year. Please join us in congratulating these AWS Partners for their continued success!

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Introducing the Generative AI Center of Excellence for AWS Partners: The Path to AI Expertise

At AWS, we believe our partners are well-positioned to support specialized customer needs, either through providing consultative support or specialty business applications with integrated generative AI capabilities. This is why we are introducing the Generative AI Center of Excellence (CoE) for AWS Partners. It’s a digital experience open to all partners within the AWS Partner Network (APN). Learn how the CoE delivers optimized learning paths to implement generative AI solutions for customers.

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Creating the Right Patient Outcomes with Amazon HealthLake and Accenture Health Analytics

The ability to accurately share and analyze patient information between different healthcare providers and systems is critical to the transition to patient-centric care. Learn how AWS and Accenture collaborated to build a population-scale research cohort analytics solution called Accenture Health Analytics (AHA) which contains 54 million longitudinal patient records using a range of AWS services. It helps healthcare organizations improve patient outcomes and reduce delivery costs.

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Congrats to Our 2023 AWS Ambassador Award Winners and Meet the Newest AWS Ambassadors

The AWS Ambassador Program is a vibrant worldwide community of AWS experts from AWS Partner Network (APN) Services and Software Partners. They are prominent leaders who are passionate about sharing their AWS expertise, and we’re honored to recognize this year’s top AWS Ambassadors for their outstanding performance and exemplary business impact and thought leadership. We also recognize the AWS Ambassador Certification All-Stars who have shown technical depth by holding all active AWS Certifications.